To support the enforcement team to ensure policies of the Authority are carried out and that the collection of payments are maximized.
Core Responsibilities
- Act as an authorised officer, on behalf of Turas and the Authority, to approve enforcement actions and documentation to be used as part of further enforcement proceedings.
- Liaise with company solicitor on all cases which have been escalated to the enforcement stage, to include responding to queries about customer issues/cases.
- Review all customer cases to ensure all evidence, data and facts are known to the legal team (case management).
- Contribute to debt recovery strategies when Evidence Packs are contested.
- Prepare and review court cases.
- Review claim notices candidates.
- Liaise with internal and external stakeholders regarding compliance activities and enforcement queries.
- Assist with the development of process improvement initiatives related to enforcement.
- Ensuring compliance with all KPI’s associated with enforcement activities.
- Ability to produce reports.
- Ability to work on your own initiative as well as part of a team.
- Computer literacy with strong proficiency in MS Office.
- Excellent attention to detail and a desire for accuracy.
- Ability to take ownership, be proactive and achieve desired results.
- Good interpersonal and communication skills, and the ability to work well as part of a team and to interact at all levels in the business.
- Ability to interact and build a relationship with external stakeholders.
- Minimum of 1 year experience in an administrative role.
- Experience documenting controls, designing processes.
- Experience of working with a diverse project team.
- Enforcement and Credit Management not necessary but an advantage.
This is a hybrid role based in Dublin. We expect team members to work from our Dublin office 2–3 days per week, with the remaining days worked remotely.
Additional Information
In addition to your normal duties, you may be required to undertake other duties appropriate to your position as may be assigned to you by your manager or a member of the senior management team.
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