The Opportunity
This is your chance to join our client’s team, a leading software company renowned for its innovative solutions and commitment to customer satisfaction. They are a fast-paced, dynamic organisation that is constantly evolving and investing in their people.
As an Entry Level Customer Success Manager, you will play a crucial role in ensuring the success and satisfaction of our client's customers. You will be responsible for building strong relationships, understanding their business needs, and proactively guiding them to achieve their desired outcomes using our client’s technology. This is a fantastic entry level opportunity to launch your career in a high-growth environment and develop valuable skills in customer relationship management, problem-solving, and strategic thinking.
What is Tangent?
We’ve built a network of 1k+ experienced industry expert mentors who volunteer their time for free to support you through every stage of our client’s recruitment process. They will help with mock interviews, industry guidance and even salary negotiation advice. They volunteer because they’ve been in your shoes and know how tough the job market is right now! Stop applying for jobs alone and #GetHelpToGetHired.
Key Responsibilities:
- Onboarding & Training: Guide new customers through the onboarding process, ensuring they understand the platform's capabilities and are set up for success. Provide training and resources to help customers maximise their use of the product.
- Relationship Building: Develop and maintain strong, long-lasting relationships with key customer stakeholders, acting as a trusted advisor and advocate.
- Customer Advocacy: Be the voice of the customer within the organisation, providing feedback and insights to product and engineering teams to improve the product and customer experience.
- Proactive Engagement: Proactively engage with customers to understand their evolving needs and identify opportunities for them to achieve their goals with our client’s product.
- Problem Solving: Identify and resolve customer issues in a timely and effective manner, working collaboratively with internal teams to find solutions.
- Performance Tracking: Monitor customer usage and adoption, identify trends, and proactively address any challenges.
- Renewal Management: Work with the sales team to ensure smooth and successful customer renewals.
- Documentation: Maintain accurate and up-to-date records of customer interactions and activities.
- Reporting: Generate reports and dashboards to track customer health and performance.
What We're Looking For:
- Excellent communication and interpersonal skills, with the ability to build rapport and influence stakeholders.
- Strong problem-solving and analytical skills, with the ability to identify and resolve customer issues effectively.
- Proactive and results-oriented, with a strong desire to help customers succeed.
- Ability to work independently and as part of a team in a fast-paced environment.
- Passion for technology and a desire to learn and grow in the customer success field.
- Experience with CRM software (e.g., Salesforce) is a plus.
- Excellent written and verbal communication skills in English.
What's on Offer:
- Competitive salary and benefits package.
- Comprehensive training and development program to help you succeed in your role.
- Opportunity to work for a leading global technology company.
- Fast-paced and dynamic work environment with opportunities for growth and advancement.
- Supportive and collaborative team culture.
Ready to Make Your Mark?
If you are passionate and driven looking to launch your career in customer success, we encourage you to apply. We're excited to hear from you and support you with this role.
Job Type: Full-time
Pay: €40,000.00-€60,000.00 per year
Schedule:
- Monday to Friday
Work authorisation:
- Ireland (required)
Work Location: Hybrid remote in Temple Bar, Dublin, CO. Dublin
