We are seeking to recruit a Food & Beverage Supervisor to join our team at Whites of Wexford. You will ensure the smooth and effective running of all aspects of bar service, across multiple bars. You and your team will ensure that the guest experience is of the highest standard of efficiency, professionalism, and friendliness and at all times, whilst anticipating our guests needs. The ideal candidate must be available to work both mid-week and weekend shifts.
We are part of the Neville Hotel group, a family-owned Irish Hotel Group with six iconic hotels. They are the 4* Royal Marine Hotel in Dun Laoghaire, County Dublin, the 5* Druids Glen Hotel & Golf Resort in Wicklow, the 4* Kilkenny River Court Hotel, the 4* Tower Hotel & Leisure Centre in Waterford City, the 4* Ravenport Resort in Wexford, and 4* Tower Hotel Waterford
The Candidate:
- Strong leadership skills with the ability to motivate and manage a team.
- Proven experience in bar operations and stock control.
- Knowledge of responsible alcohol service and licensing laws.
- Ability to handle busy periods calmly and efficiently.
- Skilled in upselling and delivering exceptional guest experiences.
- Attention to detail and commitment to maintaining hygiene and safety standards.
- Problem-solving skills and ability to handle customer complaints professionally.
Responsibilities:
- Ensure all guests are given a warm and friendly welcome and anticipate any assistance that may be required.
- To set and maintain the correct service standards.
- Ensure the Bar Team is knowledgeable of allergen awareness, dietary requirements, and product awareness.
- To continuously revisit standards and generate new ideas to differentiate Neville Hotels from its competitors.
- To continually develop and train team members products knowledge and bar skills.
- Check identification of customers to verify age requirements for purchase of alcohol.
- Balance cash and credit cards reconciliations at the end of shift.
- Identify and deliver on training needs, ensuring that training is documented accordingly.
- Be able to recommend and upsell wine and beverages.
- To assist in the control of all costs throughout the department.
- To attend hotel and departmental meetings as required, ensuring effective communication at all levels.
- To maintain all company policies and procedures.
- To ensure that all hygiene regulations are adhered to at all times.
- To ensure an environment exists which promotes employee morale and encourages the team to have pride and commitment in their area of work.
- To report and/or take appropriate action on all maintenance issues as they arise.
- Ensure that employees comply with service, uniform, personal appearance, and health and food safety standards.
