Company Description
Work With The Best
We pride ourselves on being a diverse team of professional, passionate and caring individuals, with our guests at the heart of everything we do.
Sheen Falls Lodge is a 2 Michelin Keys property and is part of Relais & Chateaux, which includes some of the world's finest hoteliers, chefs and restaurants that have set the standard for hospitality excellence. Clear opportunities for progression are a priority for us, too.
If you cannot see a role that is suitable for you at the moment but feel you would make a great addition to the team, please don't hesitate to get in touch.
Job Description
We are inviting applications for full time and part time Food & Beverage professionals who have knowledge and experience in food service with an eye for detail and takes pride in delivering 5* service to join and enhance our established team in The Falls Restaurant & The Stables Brasserie and Bar.
As part of the Food and Beverage team, you will be operating in an exciting, fast-paced quality service outlet. You will have the opportunity to develop your skills under the guidance of the food & beverage management team. This is a great opportunity to grow & develop a career.
Responsibilities
- To ensure the complete satisfaction of each guest.
- To be helpful and work in contact with other departments.
- Ensure restaurant area is always kept clean and tidy.
- To read, understand and comply with your responsibilities as defined in the Health and Safety Statement and Staff Handbook.
- To comply with all reasonable requests by Management.
- Maintain a professional and respectful attitude and behaviour to guests, colleagues, management.
- Learning restaurant’s table plan
- Deliver trays to the appropriate station and ensure that the plates are served in a timely manner
- If on a ‘Commis/Pass’ shift. Ensure the good communication between kitchen and service
Role
- Greet and escort customers to their tables
- Present menu and provide detailed information when asked (e.g., about portions, ingredients or potential food allergies)
- Prepare tables by setting up linens, silverware, and glasses
- Inform customers about the day’s specials
- Offer menu recommendations upon request
- Up-sell additional products when appropriate
- Take accurate food and drinks orders, using a POS ordering software
- Check customers’ IDs to ensure they meet minimum age requirements for consumption of alcoholic beverages
- Communicate precisely with Kitchen Staff
- Serve food and drink orders
- Check dishes and kitchenware for cleanliness and presentation and report any problems
- Arrange table settings and maintain a tidy dining area
- Deliver checks and collect bill payments
- Carry dirty plates, glasses and silverware to kitchen for cleaning
- Meet with restaurant staff to review daily specials, changes on the menu and service specifications for reservations (e.g. parties, VIP)
- Follow all relevant health department regulations
- Provide excellent customer service to guests
We have full-time and part-time positions available on rostered basis, which includes weekends and evening shifts.
Sheen Falls Lodge and Ring of Kerry Golf is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
Please note, we are only accepting applications from persons who have the permission/ right to live and work without restriction in Ireland.
Qualifications
Requirements and skills
- Basic math skills
- Previous experience in a similar role 1+ years
- Attentiveness and patience for customers
- Excellent presentation skills
- Strong organizational and multitasking skills, with the ability to perform well in a fast-paced environment
- Active listening and effective communication skills
- Team spirit
- Flexibility to work in shifts
- Punctuality
- Spoken English ( B2 minimum required - CERF Cerificate )
Additional Information
The place
Sheen Falls Lodge is a member of Relais & Chateaux and since opening in 1991 has received many prestigious Awards and Accolades. We are looking for an individual that will help us not only maintain our standard but improve upon it.
Should you like to apply for this position please email your cv to [email protected]
