Job Advert: Front of House Administrator/Receptionist
Automotive Business Waterford.
Position Overview We are looking for a dynamic and professional Front of House Administrator/Receptionist to join our Automotive business in Waterford. This is a vital role in our customer-facing operations, where you will be responsible for meeting and greeting customers, arranging car hire, assisting with scheduling work, and managing customer expectations. You will also be communicating with insurers, sourcing parts, and assisting the manager in the smooth day-to-day running of our workshop. Your ability to balance customer satisfaction with workshop efficiency will be key in this position.
Key Responsibilities
- Meet and greet customers in a friendly, professional manner, ensuring they feel welcome and valued.
- Arrange car hire where appropriate for customers while their vehicles are being repaired.
- Assist with scheduling repair work, ensuring a seamless process for customers and the workshop.
- Set customer expectations clearly and manage communication throughout the repair process.
- Coordinate with insurers to ensure claims are processed accurately and efficiently.
- Help source parts for vehicle repairs, ensuring the best quality and value for customers.
- Bring positive energy and a proactive attitude to our newly refurbished business environment.
- Maintain a clean, organized reception area, contributing to the overall professionalism of the business.
Key Requirements
- Previous experience in a customer service or administrative role is required.
- Computer literate with the ability to efficiently type and use office software.
- Strong communication skills with the ability to interact professionally with customers, suppliers, and colleagues.
- A professional and pragmatic approach to work, with a focus on customer satisfaction and workshop efficiency.
- Excellent organizational skills with the ability to multitask and manage priorities.
- A positive, proactive attitude and a strong work ethic.
Why Join Us?
- Be part of a growing and vibrant business.
- Opportunity to develop your skills in a variety of different ways.
- Progression in our group of companies
- Join a growing team that values communication, professionalism, and customer service excellence.
If you're looking for an exciting role in a customer-focused environment, where you can make a real impact, we'd love to hear from you. Apply today to join our Waterford team.
We are an equal opportunity employer. We encourage applicants from all backgrounds to apply.
Job Type: Full-time
Pay: From €30,000.00 per year
Benefits:
- Bike to work scheme
- Company events
- Employee discount
- On-site parking
Ability to commute/relocate:
- Waterford, CO. Waterford: reliably commute or plan to relocate before starting work (required)
Experience:
- Customer Service and Front of House: 2 years (required)
Language:
- English (required)
Work authorisation:
- Ireland (required)
Work Location: In person
Application deadline: 21/08/2025
Reference ID: FOH
Expected start date: 01/09/2025
