GP Practice Manager - Southern Cross Medical
Centric Health would like to invite you to submit your CV for the role of Practice Manager in (Southern Cross Medical) at Southern Cross Road, Bray, Co. Wicklow, A98 V4K7. The role of Practice Manager involves the smooth and efficient running of a busy GP Practice, overseeing the day-to-day running of the business, with responsibility for effectiveness in the areas of people management, patient experience, financial performance, and operational efficiencies.
Benefits of working with Centric Health:
1. Pension: The company will match a 5% employee contribution on a monthly basis.
2. Access to our Employee Assistance Programme to speak to an independent trusted advisor regarding any personal issues or challenges.
3. Sick Leave: Upon completion of your probation, the Company will pay a basic salary totalling a maximum of 2 weeks of your contracted hours.
4. GP Visits: All Centric employees plus immediate family are eligible for discounted GP visits, in our Centric Health Practices.
5. Indemnity: Indemnity is covered under the Company's policy.
6. Birthday Day Off
7. Maternity Leave
8. Paternity Leave
9. Flexible Working
Specific Job Details:
Contract: Perm-Full time
Hours: 40 Hours per week
Working Pattern: Monday to Friday
Location: Southern Cross Road, Bray, Co. Wicklow, A98 V4K7,
The successful candidates will be responsible for, but not limited to the following:
Patient Journey & Experience
Maintain a culture of patient and customer care and ensure an ongoing focus on improving the quality of the patient experience.
Oversee the bookings process and ensure the highest level of communication and professionalism
Working alongside the Regional Manager to develop and improve the patient journey
Deal with patient complaints and feedback and escalate where necessary.
Our People - Leadership and Development of the Team
Directly manage, develop, and motivate staff, with the aim of building an effective and engaged team
Provide leadership to the team, through regular meetings, objective setting, and effective communication
Identify and appointment of new staff as required in line with policy.
Induct new staff, clinicians, and locums into practice processes
Manage admin roster, doctor, and nurse sessions to ensure adequate cover and monitor / adjust in line with seasonal requirements
Ensure compliance to proper conditions of employment, to include current employment legislation and recognised good practice.
Business & Operational Functions
Responsible for general office management and provide reception cover if necessary.
Responsible for supplies, both medical and administrative.
Ensure compliance with all statutory and legal regulations. Maximize the use of IT systems (and develop procedures to ensure the effective running of the practice information systems).
Implement company policies and procedures and introduce systems and workflows where relevant to support such policies
Financial
Manage the day-to-day financial function of the practice, ensuring that daily sales and takings are reconciled, carry out bank lodgements in line with policy, manage petty cash, and approve all suppliers.
In conjunction with finance and the operations team, participate in discussions regarding bank reconciliation, cash flow forecasts, income (fees and allowances and maximize private income), and expenditure plans.
Manage GMS patients, new, transfer, and nursing homes to ensure all GMS payments are paid.
Providing ad hoc reports or practice information to the finance team or regional manager when required
Position Requirements:
Previous management experience in a medical or dental practice or other relevant management experience is desirable
Senior administrator experience
Have strong people management skills and have led and managed a team.
Have strong business development acumen and have worked in commercial roles managing people and budgets
Flexible attitude to changing work practices
Key Skills:
Patient Focus
The ability to remain calm, professional, and polite in dealing with our patients and colleagues
Personal Integrity
Be professional in your approach to your work
Be honest and reliable
Be trustworthy and respectful
Teamwork
Build and maintain good relationships with all colleagues
Be willing to take on jobs to balance the team workload
Aim to communicate well with people at all levels
Managing Change
Welcome and embrace change, with a positive attitude
Develop yourself and others
Be motivated to learn and develop
Support, encourage, and motivate others
Coach, guide, and give constructive feedback to others
Key Experience:
Excellent written and spoken English is a requirement for this role
Centric Health is an equal opportunity employer committed to a diverse and inclusive workforce