The Montenotte, located in the heart of Cork city is an independent, privately-owned urban resort of wonderland of experiences for guests wanting to live luxury life to the full, go and explore your true nature, run wild, celebrate, and escape to the city. Built within a former 18th Century residence of a Merchant Prince, The Montenotte has a rich heritage that has been preserved throughout the years and updated with a contemporary twist, decadent detailing, and a luxurious finish. Offering guests unrivalled views of the city and harbour, The Montenotte strives to continuously innovate to create memorable experiences for guests, to surprise and savour around every corner.
The Montenotte is a proud member of the prestigious, Small Luxury Hotels of The World
We are Certified a Great Place to Work and certified as an Excellent Employer for 2025 as part of Failte Ireland's Employer Excellence Programme.
Our Values are Passion, Ambition, Integrity, and Courage as we journey towards our Vision of being the Leading, Independent, Urban Resort in Ireland.
Property summary:
- 107 stylish guestrooms and suites and 26 self-catering Residences.
- Landscaped Victorian sunken gardens and Woodlands that overlook the port of Cork and the city.
- Cameo Cinema - our own private in-house 50-seater cinema offering nightly movies complimentary for all guests.
- The Gallery Suite - a private meeting and banqueting suite for up to 60 guests
- Bellevue Spa - a luxurious award-winning spa with six treatment rooms, The Salt Room and offering a range of rejuvenating, holistic and relaxing treatments, with product ranges Grown Alchemist & Dermaviduals.
- Motion Health Club - with a 20m indoor swimming pool, sauna, steam room, jacuzzi and state-of-the-art gym with fitness
- The Woodland Suite Experience which epitomizes a sense of escape for guests. Nestled within the beauty of the Irish landscape, high above Cork's port, these exclusive suites will enhance a sense of exploration and experience, evoking harmony, and calm. Designed with nature at its very core, each environment will feature an inherent luxury, understated elegance, design sensibility and complete exclusivity, guests will be able to choose from our River Suites and Woodland Suites.
We are now looking for a Guest Experience Manager to join the #MPeople team!
SCOPE OF THE JOB:
As a Guest Experience Manager, your duties and responsibilities include driving the guest experience from arrival to departure and acting as liaison for guests to ensure their needs are met and their expectations exceeded.
Key Responsibilities:
To ensure the smooth and efficient management of the assigned Front Office outlets.
To assist other departments when required.
To ensure reservations and requests are managed correctly and to liaise with all relevant departments with regards to special request.
To ensure the hotel achieves the highest standards of luxury and those are consistently delivered to our guests.
To carry out departmental audits to ensure consistency by all team members.
To ensure that the Hotel's Vision & Mission statement is communicated to the team.
To ensure that service areas of responsibility are clean and well maintained (both front & back of house).
To ensure that the ambience in departments (lights, music, and temperature) are controlled.
To report defective materials and equipment to the appropriate departments.
To ensure that all new initiatives are implemented in the agreed time frame.
To ensure that personal objectives are set and achieved on a yearly basis.
To attend meetings as required.
To ensure there is management presence at peak service times.
To ensure a consistently high level of security is well maintained throughout the Hotel.
Providing exceptional service to guests.
Implementing plans to improve customer satisfaction.
Assisting with guests' queries/disputes.
Resolving complaints effectively.
Sharing ideas with the team to enhance customer service.
Assisting the smooth arrival and departure of guests.
Acting as a communication hub between guests, team members and management on guest needs, re-occurring guest issues and activities to improve and enhance the guest experience.
Informing guests about updates on services, guest orientation of the Hotel on arrival and through their stay.
Providing reports to senior managers on guest feedback, key service performance indicators as highlighted by guest surveys and reviews and recommended remedial actions for improvements.
Quality:
To reflect and enhance the Hotels mission statement and objectives in all activities.
To assist in implementing and maintaining a quality system for the Hotel, to ensure we always offer guests consistently high standards of quality through training and monitoring.
To assist in achieving the annual awards and goals we set for the business.
To assist in developing the reputation of the Hotel as an excellent employer.
To ensure SOP manuals are up to date, in use and regularly reviewed within your department.
To assist in auditing department for service and quality and to assist in implementing strategies to improve results.
Standards:
To control your departmental operation efficiently and effectively.
To ensure all departmental procedures are in place prior to opening.
To ensure all departmental team members can carry out their duties to the standards as laid down in the standard of performance manual (SOP).
To ensure agreed uniform standards are achieved throughout department.
To assist in controlling issue and returns of uniforms, name-badges etc.
Ensure that the highest possible standard of personal hygiene, appearance, body language and conduct is maintained by all team members in the department.
Our #MPeople are our business!
The Montenotte offers a variety on employee benefits, including:
- World class employee changing facilities and a stylish employee restaurant Croi.
- Bespoke Montenotte uniforms for all guest-facing employees.
- Group discount HSF Health Plan.
- Learning & development opportunities.
- Career guidance & coaching.
- Culinary apprenticeships.
- Internships & work placement opportunities.
- Graduate development programmes.
- Employee wellness programmes.
- Trained mental health first aiders & an employee assistance programme.
- A free meal in our employee restaurant Croi while on duty.
- Free use of the Motion Health Club with facilities including:
- Free weekly employee exercise class every Thursday morning.
- Access to personal training & fitness assessments.
- 25% discount off food in Panorama.
- 25% discount off spa treatments at Bellevue Spa.
- Access to the cycle to work scheme.
- Access to the travel pass scheme.
- Employee engagement and recognition programmes.
- Referral reward scheme.
- Opportunities to participate in sustainability and health & safety opportunities.
- #MPeople events.
- #MPeople sporting activities.
- #Mpeople community engagement with our local community
