The Great Southern Killarney , part of the Hayfield Family Collection, has an excellent opportunity for a Guest Services Porter to join our team.
We are looking for someone who is energetic, friendly and hardworking. Someone who can consistently provide a high standard of service and contribute to the overall guest experience.
Purpose of the position
As a key part of our front-of-house team, you’ll provide outstanding service to guests from the moment they arrive to the moment they leave. This is a dynamic, guest-facing role that involves assisting with luggage, providing local area knowledge, and ensuring all guest needs are met promptly and professionally.
Key delivery areas:
- Greet guests with a friendly, professional attitude
- Assist with luggage handling, storage, and transportation
- Provide concierge services, including booking transportation, recommending local attractions and restaurants, and arranging tours
- Respond promptly to guest requests and resolve issues with a guest-first mindset
- Maintain the lobby and entry areas to a high standard of cleanliness and presentation
- Support front desk and other departments as needed
- To assist with guest requests and provide excellent guest care at all times
- To perform security checks at regular intervals.
- Complete manual handling duties within the hotel such as furniture removal / deliveries of boxes etc.
- To observe safe working practices in carrying out the required duties and ensure that instructions specified are adhered to.
Role Requirements:
- Great local knowledge of Killarney / Ireland
- At least 1 year experience in a similar role at 4* or 5* level is preferable
- Thorough Understanding of the importance of Customer Experience and uncompromising standards of excellence
- High Attention to Detail
- Willingness to work in various functions across departments
- Great communication skills – ability to clearly communicate with guests and management and staff across a variety of nationalities and experience levels
- Fluent English (written and verbal)
- Energetic, Friendly, Approachable, Professional, Courteous and Well Groomed
- Have the ability to maintain accuracy and speed whilst working under pressure
- Focused on providing a consistently high standard of service and hygiene
- Be standards driven, a team player, flexible
- Possess the ability to work under pressure
- Have excellent organisational skills
Benefits
· Meals provided on duty
· Promotional and educational support opportunities.
· Employee engagement initiatives such as weekly and monthly rewards for exceptional service and social events.
· Discounted use of hotel facilities and stays across the group
· Free uniforms
· Wellness initiatives
If this sounds like the role for you, apply today!
We Believe….
At Hayfield Family Collection, our passion for hospitality has been handed down through the generations. Our family tree signifies trust, kindness, respect and encouragement.
We embrace a culture of innovation, creativity and empowerment. We are committed to developing and growing our talent.
We embrace and nurture our social responsibilities.
We pride ourselves in creating an authentic experience for everyone. We are passionate about creating an inclusive workplace that promotes equality and diversity.
Our commitment to truthful, open and transparent communication creates a safe work environment.
We trust in each other and believe in what we do.
COME JOIN OUR FAMILY!
To submit:
- Candidates must hold an Irish or European passport (work permits cannot be issued for this position)
- Please submit your fully detailed CV, to Caoimhe Spillane
- Should you not hear from us within two week of your application, please do consider your application unsuccessful
Hayfield Family Collection are an equal opportunities employer.
Job Types: Full-time, Permanent
Benefits:
- Bike to work scheme
- Company events
- Employee discount
- Gym membership
- On-site parking
- Relocation assistance
Work authorisation:
- Ireland (required)
Work Location: In person
