We have a fantastic opportunity for a Front of House Porter to join our team at the 4* Kilkenny River Court Team Candidates must be available to work mid-week and weekends.
We are part of the Neville Hotel group, a family-owned Irish Hotel Group with four iconic hotels, with a fifth on the way: Within the group is The 4* Royal Marine Hotel in Dun Laoghaire County Dublin, The 5* Druids Glen Hotel & Golf Resort in Wicklow, The 4* Tower Hotel & Leisure Centre in Waterford City, The Ravenport Resort in Curracloe, Wexford, and Whites of Wexford.
The Candidate:
The ideal candidate for this role will be a confident, organised person who has excellent attention to detail, will be motivated and have good social and communication skills. They will also have a flexible attitude towards shift work as the role will involve working midweek and weekends.
The role: -
- Greet and welcome guests upon arrival, offering assistance with check-in/check-out procedures.
- Assist guests with their luggage, ensuring efficient transportation to and from their rooms.
- Complete the relevant daily checklists and handovers.
- Assist in the setup and breakdown of conference and banqueting events, including arranging furniture, tables, and equipment per the function sheets.
- Safely move and deliver conference materials, audio-visual equipment, and supplies to meeting rooms and event spaces.
- Work closely with event team, kitchen staff, and other hotel departments to ensure smooth event operations.
- Ensure good level of product and local knowledge for guests when requested.
- Ensure the cleanliness and tidiness of event spaces before, during, and after events.
- Assist in managing conference and banqueting equipment, including checking for damages and maintaining stock levels.
- Provide assistance to guests with special requests or any inquiries during their stay.
- Follow all hotel safety and security procedures, ensuring the safety of guests and staff.
- Rotation of night shifts.
Key Skills & Qualifications: -
- Previous experience essential.
- Ability to work independently, demonstrating responsibility and reliability.
- Works calmly under pressure.
- Excellent organisation and attention-to-detail, especially during security checks.
- Great customer service and communication skills.
- Basic knowledge of computer systems is an advantage.
- Food and beverage service experience is desirable.
Benefits:
- Hotel B&B discounts across the group.
- 20% discount on bar & restaurant food in a sister property.
- 10% discount on food for family occasions (groups of 20 or more).
- Comp golf available on Druids Heath to all Neville Hotel Team Members (T's & C's apply).
- Meals during shifts.
- Free onsite tea/coffee.
- Opportunities for career progression.
- Employee of the Month and Employee of the Year.
- Employee referral bonus (T&C's applies).
- If a Team Member books an overnight stay in any Neville Hotel, the company will provide the 2nd night free for any booking of two nights or more (T&C's applies).
