Revenue Collection and Protection Manager

Job Title: Revenue Collection and Protection Manager

Location: Ballymount, Dublin 12

Reporting To: Regional Operations Manager

Purpose: To lead the day-to-day management of our Revenue Protection for ODMA North and South operations.

Key Responsibilities and Tasks

• Responsible for the management and performance of the Revenue Protection Officers (RPOs) in line with Company procedures
• Responsible for enforcing relevant bye-laws on GAI ODMA services
• Responsible for ensuring the number of Revenue checks carried out is in line with expectations
• Responsible for ensuring that any Standard Fares issued and records of same are managed in line with company procedure
• Compile Evidence Packs for the National Transport Authority (NTA) in relation to Standard Fares if required
• Ensure all RPOs have correct warrants and training to undertake role
• Work with the training team on the delivery of training to RPOs to ensure clear role responsibilities and to ensure they deliver excellent customer service
• Manage the deployment and strategy of deployment for RPOs
• Responsible for reviewing performance data linked to fare evasion to identify revenue protection risks and hotspots, and work to put mitigation measures in place for these risks
• Work with Data Manager to improve and develop Power BI to further provide insights into our Revenue Protection and highlight any trends and hotspots
• Assist wider operations team and adjust rotas for holidays and large events to cater for increased demand for transport and therefore higher likelihood for fare evasion
• Implement strategies to ensure we perform strongly in this area and reduce the impact of fare evasion across the network
• Ensure customers are aware of the Revenue Protection measures in place and the consequences of not having a valid ticket or Leap Card, and work on continuing to ensure clear communication to customers
• Work with internal teams and the NTA to spread awareness of our Revenue Protection activities to enforce relevant Bye-laws through displays, our website, and public campaigns
• Collaborate with An Garda Síochana on a local level through joint activities and community outreach
• Report and present on performance to the National Transport Authority
• Update GAIs Revenue Protection Plan annually, or more frequently as required
• Work with the NTA in the roll out of Next Generation Ticketing project
• Work alongside the Contract Manager on the NTAs Fare Evasion Surveys
• Manage and analyse the ticketing data for any trends
• Ensure the daily download of all relevant ticketing data
• Manage the procedure relating to cash reconciliation to expected revenue
• Work on continuous improvement in relation to cash reconciliation
• Meeting and managing payroll budgets for Revenue Protection team
• Ensure ongoing effective communications and engagement with Operations, Facilities and Finance team
• Support HSEQ team as required
• Provide first-line response to incidents where management attention is required
• Ensure that Health and Safety requirements are monitored and managed proactively, including taking part in Management Safety Tours
• Responsibility in managing, participating, and complying with the Integrated Management System (IMS)

Knowledge and Skills Requirements:

Essential:

• Significant experience of managing a team in an operational environment
• Relevant professional development or management qualification
• Track record of meeting performance and an understanding of key operational performance
• Experience of managing change effectively.

Desirable:

• Experience of managing budgets effectively

Competencies, desirable traits or attributes:

• A relationship builder
• Effective and supportive leadership and mentoring experience.
• An effective communicator
• Analytical
• Strong customer focus

Key Safety Responsibilities:

• To act in a manner as to ensure the health, safety, welfare, environment and fire safety of yourself and others in the organisation as well as any clients and visitors.
• Ensure that you and any guests to any company premises understand emergency and evacuation arrangements.
• Ensure your working environment is maintained in a safe and tidy condition. To act proactively in identifying and any unsafe practices or safety risks in the organisation and reporting these through the appropriate channels.
• Ensure adherence to all relevant company and Go-Ahead group company policies and procedures.

Note:

This job description is a guide only. Any omission from this job description does not in any way imply that it is not part of the required duties. Employees are expected to comply with the instructions of any Company Official.

To apply for this vacancy, please send an up to date cover letter and CV to [email protected] with the Job Title in the subject line by end of day Friday 5th September 2025.