About Us
Nestled on the shores of Lough Eske, surrounded by the breathtaking Bluestack Mountains, Lough Eske Castle is a luxurious five-star hotel that blends historic charm with modern elegance. This beautifully restored 17th-century castle offers an unforgettable experience, where timeless grandeur meets warm Irish hospitality.
Job Description
Lough Eske Castle have the opportunity for a Guest Services Agent to join our Front Office team. The role will have the responsibility for the accurate, courteous and efficient check in/check out of hotel guests. Processes all payments according to established hotel requirements. Provides information to any guest or visitor inquiry. Responsible for inputting accurate reservations, answering all calls at the front desk and alerting hotel staff of VIP arrivals.
Responsibilities
- Greeting guests upon arrival and making them feel welcome.
- Administering check-ins and check-outs.
- Providing front desk services to guests.
- Assigning rooms and answering telephone calls.
- Delivering mail and messages.
- Processing guest payments.
- Being a source of information to guests on various matters such as transport and restaurant advice.
- Processing meal and beverage requests.
- Accommodating general and unique requests.
- Diffusing conflict or tense situations with guests.
Requirements
· An education or training in the hospitality industry is preferred.
· Previous experience as a Front Office Receptionist is preferred.
· Knowledge of HotSoft booking system is preferred.
· Customer service experience is essential.
Skills
Guest Assistance, Front Desk, Reception Management
Job Types: Full-time, Permanent
Pay: €14.00 per hour
Benefits:
- Company events
- Employee discount
- Food allowance
- On-site parking
Schedule:
- 8 hour shift
- Weekend availability
Education:
- Junior Certificate (preferred)
Experience:
- Customer service: 1 year (preferred)
Language:
- English (required)
Work authorisation:
- Ireland (required)
Work Location: In person
