Requirements:
- Minimum 1 years experience in working at the Hotel Front Desk.
- A commitment to offering exceptional service and standards.
- Proficient in Opera Cloud or similar Property Management system.
- Fluent English and excellent communication skills.
- Ability to work well in a team environment and on own initiative essential.
- Well groomed and presenting a professional appearance to all of our guests.
Key Duties & Responsibilities:
- Greet the guests on arrival and at all times in warm, welcoming and friendly manner.
- Check in/out guests effectively ensuring all details are correct.
- Carry out tasks effectively using computerised system.
- Ensure that any additional requirements (upselling) for guests are offered i.e. dinner reservations, porter etc.
- Ensure that all charges are posted correctly onto room bills.
- Take reservations and respond to guests quickly.
- Answer phone in a warm and welcoming manner and effectively transfer calls to correct extensions.
- Correctly take messages for guests/staff ensuring that date, time, message, to/from and initials are noted.
- Ensure that relevant people receive any messages immediately.
- Dealing with any guest requests/queries in a polite and attentive manner and reporting any problems to the Front Desk Manager.
- Balancing reception cash at end of each shift
- The sensible allocation of rooms to customers having viewed all relevant guest requests.
- Maximising all sales opportunities at the desk.
- Ensure that all monies are kept secure at all times.
- Be aware and comply with company policy regarding: Fire, Health & Safety, Hygiene, Food Hygiene, and Customer Care & Security.
- To read, understand and comply with your responsibilities as defined in the Health & Safety Statement and Staff Handbook.
Job Type: Full-time
Pay: From €14.00 per hour
Benefits:
- Company events
- Food allowance
Ability to commute/relocate:
- 8-10 Forster Street, Galway, CO. Galway H91 TCP0: reliably commute or plan to relocate before starting work (preferred)
Language:
- English (required)
Work authorisation:
- Ireland (required)
Location:
- 8-10 Forster Street, Galway, CO. Galway H91 TCP0 (preferred)
Work Location: In person
Application deadline: 04/04/2025
Expected start date: 01/09/2025
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