About The Wilder Townhouse:
The Wilder Townhouse is a distinctive and stylish boutique hotel located in the heart of Dublin. Set in a beautifully restored Victorian townhouse, we offer guests a unique blend of historic charm and contemporary luxury. Our team takes great pride in delivering warm, intuitive service to both leisure and business travellers alike.
Job Overview:
As a Receptionist at The Wilder Townhouse, you will be the first point of contact for our guests. You will play a key role in creating memorable experiences by offering a warm welcome, managing guest requests with professionalism and efficiency, and ensuring seamless check-in and check-out procedures.
Key Responsibilities:
- Greet guests warmly and professionally on arrival and throughout their stay
- Manage all check-in and check-out processes using our property management system
- Answer telephone and email inquiries promptly and politely
- Provide accurate information about the hotel, local attractions, and services
- Handle guest requests, complaints, or issues with discretion and a solutions-driven approach
- Coordinate with housekeeping and other departments to ensure guest satisfaction
- Process payments and manage daily cash and credit card transactions
- Maintain a neat and organized front desk environment
- Uphold all health, safety, and security protocols
- Deliver service in line with The Wilder’s brand standards and values
Skills & Experience Required:
- Previous experience in a front-of-house role, ideally in a boutique or luxury hotel
- Excellent communication and interpersonal skills
- A passion for hospitality and delivering outstanding guest service
- Strong organizational skills and attention to detail
- Ability to multitask and remain calm under pressure
- Proficient in Microsoft Office and hotel booking systems (experience with Opera, HotSoft or similar preferred)
- Fluent English is essential; additional languages are an advantage
- Flexibility to work various shifts including mornings, evenings, weekends, and public holidays
Job Type: Part-time
Pay: €14.00 per hour
Expected hours: 20 – 40 per week
Benefits:
- Bike to work scheme
- Employee assistance program
Application question(s):
- Are you available to work between 07.00-15.30 or 14.30-23.00
Work authorisation:
- Ireland (required)
Work Location: In person
Reference ID: Receptionist
