Description
Position: Housing Case Worker
The Employer:
Crosscare delivers services with a servant leadership ethos. Crosscare’s Homeless, Youth, Information and Advocacy Teams support those most in need with Love, Respect and Excellence. Crosscare exists to support individual and families when they face difficult challenges in life and when they find it hard to get the help they need. Crosscare focuses on helping people when they need it most or when they can’t find support anywhere else.
Location: Family Hub, Drumcondra
Work Schedule: Full Time 38.5 Hours per week 7 day rota (including evening & weekends – Days)
Contract: Full Time Permanent
Salary: €32,574- €45,795 DOE
Reporting to: Manager / Deputy Manager
The Role: Housing Case Worker
General Responsibilities:
- Admit residents/families to the service, ensuring he/she is provided with a full induction and welcome
- Complete a comprehensive assessment where required with an allocated case load of residents & to identify each individuals/families appropriate housing option.
- Provide support to residents to establish tenancies by assisting them to identify suitable properties. This may include tasks such as searching relevant press publications and websites, contacting and visiting landlords and letting agencies.
- Arrange and accompany residents/families to viewings of properties and support them in negotiating with landlords where appropriate. This will include ensuring that the property meets safety standards and is well maintained.
- Assist residents & families to understand and complete their Housing Assistance Payment (HAP)
- Assist residents & families to fully understand the conditions of their tenancy agreement and agreeing rents with landlords prior to taking up a tenancy.
- Accompany the residents/families to the tenancy signing
- Refer each client to appropriate tenancy sustainment programmes e.g. CLAN, Sli, Hail etc.
- Have comprehensive knowledge of local facilities and support groups and to liaise with the key working team and broad range of external service providers including HSE, DCC, CPS, DOSP Community support groups, DRHE and other key stakeholders.
- To identify blocks and barriers to residents, accessing suitable housing options and report on these as requested. Also to highlight external policies issues as they arise.
- To keep detailed records of outcomes and numbers of individuals resettled as we are a target-based service.
- To work effectively as part of a team and being open to reasonable requests from Project Leader/Deputy Project leader/key workers in order to ensure effective working relationships.
- To cover the floor as required.
Qualification Required & Experience Required
Education Requirements:
- Minimum Level 7 Degree (not component) Qualification awarded by the National Qualifications Framework (NQF) QQI e.g. Social Care, Social Studies, Social Policy, Social Science
Or
- Addiction Studies (full degree only),
Or
- Professional Diploma in Housing studies (level 8 awarded by IPA.
Or
- 5 years employment in a directly transferable post plus DCU Homeless Intervention & Prevention course or DCU Care & Case Mgmt course.
Or
5 years employment in a directly transferable post plus Level 7 or 8 Addiction Studies component course and demonstrable professional development training as detailed below:
TCI, Mental Health, First Aid/CPR/AED, PASS, Counselling, Motivational interviewing, ASIS &, HNA/ Case Management
Experience
- External candidates - A minimum of 1 year working in the area of homelessness & housing
- Internal Candidates - A minimum of 6months relevant employment working in Crosscare homeless services.
Personal Skills:
- Good time Management and organisation skills
- Knowledge of Rebuilding Ireland, Pathways to Home, HAP, Rent Supplement & HNAs.
- Ability to work on a roster that includes evening and weekend work in a residential setting.
- Awareness of the issues arising for residents/families moving into their own independent tenancy.
- Experience of managing complex and challenging situation in a client based service.
- Knowledge of Children’s First & Child Protection
Benefits:
- Competitive salaries
- Generous annual leave
- Additional leave for long service
- Training and Development Programmes
- Employee Assistance Programme
- Digital Doctor Service
- Competitive pension plan
- Bike to Work Scheme
In Crosscare, we approach our work with an attitude of service, showing love, care and kindness in all interactions with others. We treat people with a level of respect they will remember long after our service and support have been received. We strive for excellence in everything we do. Our clients, young people and service users deserve it.
Crosscare is registered with the Charities Regulator (RCN: 20169084) and the Revenue Commissioners (CHY-6262) Crosscare is the Social Care Agency of the Archdiocese of Dublin.
Detailed information on all aspects of our work is available at www.crosscare.ie
Application Process: To apply, please upload a comprehensive CV and letter of application (one document) detailing your suitability for the role to the link provided.
Closing date for applications is August 27th 2025
Garda Vetting will apply to this role
Crosscare is committed to being an inclusive employer and actively encourage applications from diverse backgrounds. We strive to achieve a positive working environment for our people, enabling us to create a comfortable working environment whilst allowing you to build your career without sacrificing your personal priorities.
If you have a disability and require accommodations to be made during or after the recruitment process, please let us know and we would be happy to accommodate you
By submitting your application you agree with Crosscare Privacy Policy
Salary
€32,574 - €45,795 Depending on Experience
