Position - IT Helpdesk Support Analyst - Level 1
The Firm
Mason Hayes Curran is top tier full-service law firm based in the Dublin Docklands. We have a tradition of delivering consistently excellent advice and providing a broad range of legal services to multi-national, institutional and government clients. We are top tier Law Firm with over 600 staff.
Our IT department wishes to recruit a helpdesk support analyst to join their team of 11 in providing IT support to a firm of over 600 people. The role would suit someone with at least six months of experience in first level support. This is an excellent opportunity to join an established team and develop your skills and career in a supportive environment.
Responsibilities
Provides 1st level helpdesk support to all MHC users answering first line phones and desk side support;
Good communication with all members of the IT Department;
Support MHC Systems, Hardware and Software;
Performing basic network administration such as user account set-up;
Train up on IT Cyber security and all aspects of IT security to ensure best practices are followed within MHC;
Bring any of the latest threats and trends to the attention of the IT Director
Assist in other tasks/projects as requested by IT staff
The IT team operates on a shift basis between the hours of 8am to 7pm, Monday to Friday, and on call phone support is required every 5 weeks. Candidates must have availability to work within these hours as required.
Candidate requirements
This position would suit someone with a good grasp of IT who is enthusiastic about learning on the job and would like to develop a career in IT;
Good problem-solving skills combined with a working knowledge of Microsoft Office and Windows;
Good communication skills with a client-focused, enthusiastic and proactive approach;
Third level IT qualification desirable.
Why Mason, Hayes Curran?
Excellent remuneration and benefits package; pension, healthcare bonus;
Career development opportunities
Friendly, open and informal working atmosphere;
Focus on employee involvement, wellbeing and success;
Social events, clubs and initiatives (Green Team, Working on Wellness, subsidised fitness classes, MHC RISE, Diversity, Sports Social and Art Committee);
Strong track record in CSR programmes, pro bono work and charitable efforts.
Learn more about Mason, Hayes Curran HERE
So, if you like challenge, value autonomy, work well within a team - We invite you to grow your career with us!
