About the role
Reporting to the IT Service and Operations Lead, the IT Service Desk Analyst for Monument Group is a key role in ensuring the ongoing delivery of IT Services across the Group
Responsibilities
- Managing & resolving Service Requests and Incidents ensuring timely efficient delivery of quality IT service to the business;
- Deskside user support
- End user computing asset management, including procurement and build of new laptops and ensuring asset inventory is maintained and accurate
- Contribute to IT service improvement planning;
- Provide support to other departments and ensure the IT function acts in the best interest of the Monument group, mindful of the group’s good standing and reputation.
- Working within other IT area’s in the business to provide support and onsite presence where needed.
- Working with local vendors to help secure IT equipment and support existing kit.
Role Requirements
- Ability to interact with technical and non-technical audiences at all levels, within and across organisational boundaries;
- Demonstrating 3+ years IT Service Desk experience, preferably in financial services;
- Understanding of ITIL methodology and it’s practical implementation experience and knowledge administering Active Directory, Office 365, Microsoft Azure AD & Intune;
- Proven track record troubleshooting Microsoft Office and business applications issues;
- Industry certifications desirable
- Flexible working hours, supporting staff in offices in variety of Group locations
- Strong verbal and written communication skills and the ability to prioritise work efficiently and effectively;
- This role would suit a person who is a dynamic team player, who is energetic and passionate with a positive attitude and excellent analytical skills.
Location
Dublin
Equal Opportunities Statement
Monument Re Group is an Equal Opportunity employer. Our Corporate values of Trust and Collaboration demonstrate our commitment to fostering an inclusive culture where all our employees feel respected and valued. We recognise that each employee brings their own unique skill sets, capabilities, immutable characteristics, and varied experiences to their work. In turn, the Monument Re Group provides a work environment for all our employees to achieve personal and professional growth and development throughout their careers with us.Email:
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