We have an exciting opportunity for a Service Desk Analyst to join our team in Dublin. The Service Desk Analyst's role is to provide comprehensive technical support and resolve issues related to technology-based products and services within the organisation. This position plays a crucial role in maintaining operational efficiency by provisioning user accounts, resolving 1st level technical issues, deploying desktops and laptops, and performing minor hardware repairs. The Service Desk Analyst is responsible for logging and tracking support calls, identifying trends in support issues, and escalating critical problems when necessary. By utilizing their technical knowledge and troubleshooting skills, the Service Desk Analyst ensures customer satisfaction, contributes to a reliable IT infrastructure, and supports the organization's dynamic growth.
How you will contribute
- Provisioning of user accounts in Active Directory, MS Exchange, TEAMS and Unix.
- Resolve 1st level technical issues and work with other IT members to assist in resolving issues at higher levels.
- Deployment of PC desktops and laptops to include imaging, application installation and data transfers.
- Performs minor desktop hardware repair for PC equipment and peripherals that aren’t covered under warranty or by a 3rd party maintenance agreement.
- Log and track support calls and identify issues that require urgent attention and escalate them appropriately.
- Identify trends in support calls and notify the Service Desk of increasing trends and unusual or repeated activity.
- Handle all issues in a timely manner and ensure customer satisfaction.
- Document resolutions and update the knowledge base accordingly.
- Experience in the use of Jira service desk, system centre operations manager, SolarWinds Orion, SCCM; PRTG would be advantageous.
What you will bring
- 3 years of hands-on experience in a role within a service desk or technical support environment
- Great attention to detail and the ability to follow documented processes and procedures.
- Exceptional verbal and written communication skills with the ability to update documentation.
- Excellent organizational skills and the ability to handle multiple tasks at one time.
- Able to work independently when required.
- Required to work weekends and holidays as needed.
- Bilingual (English plus German) skills would be advantageous.
Compensation
DP World offers exciting and challenging roles within a growing international organization. We strive to hire and develop the right people, locally and globally, stimulating personal growth and self-development within an informal atmosphere. We offer a market competitive compensation package.
About DP World
Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world’s trade flow better, changing what’s possible for the customers and communities we serve globally.
With a dedicated, diverse and professional team of more than 103,000 employees spanning 75 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that’s fit for the future.
We’re rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades. The DP World family comprises of syncreon, Imperial and P&O.
What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we’re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimising disruptions from the factory floor to the customer’s door.
WE MAKE TRADE FLOW
TO CHANGE WHAT'S POSSIBLE FOR EVERYONE
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