It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
What you get to do in this role:
- Review and negotiate complex enterprise customer sales agreements that meet the company’s requirements under its policies, including those for risk tolerance, while working collaboratively with the business team, including various executives.
- Collaborate with finance, sales operations, deal desk, product operations, support, security and other business units at all levels throughout the organisation to ensure that agreements adequately protect the company’s interests.
- Support the continuous improvement of standard forms of agreement and legal processes.
- Be a trusted business partner, responding in a timely and productive manner to requests from internal customers.
- Counsel internal customers regarding company policies, legal issues, and risk tolerance.
- Occasional travel
Qualifications
To be successful in this role you have:
- At least 3 years of in-house commercial contracting experience dealing with SaaS or software licensing transactions and supporting a sales organisation; having experience with sales contracts involving elements such as AI, cloud / hyperscalers, and/or EBA/DORA is a plus. You furthermore understand what terms may or will impact US GAAP revenue recognition.
- Interest in legal aspects of information technology, cybersecurity, data protection, technology advancements, and the practical transactional implementation thereof.
- Excellent negotiating and influencing skills, and a talent for non-confrontational, win-win negotiations.
- Exceptional critical thinking abilities, who possesses strong business acumen and excellent business judgment; must be able to work independently, manage multiple priorities, and pivot between responsibilities in a fast-paced, high-growth environment.
- Excellent verbal and written communication skills with ability to distill complex issues clearly and concisely communicate well both one-on-one and in groups, and in internal and external contexts.
- Desire for close collaboration with sales and sales support to close deals efficiently, with a practical approach.
- Excellent drafting and legal technical skills.
- A learning mindset.
- A Law Degree from any major jurisdiction in EMEA (French law degree a plus)
- Fluent in English and preferably in French and/or other major language(s) used in EMEA
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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