GET TO KNOW US
Longchamp has a long and storied tradition. They are a French luxury brand, and very much steeped in the tradition and heritage of artisan manufacturing and their French heritage. The company is known for its handbags in leather and canvas, her luggage, her fashion accessories and its ready-to-wear, with Arnotts being the only Boutique in Ireland. The brand is now distributed in more than 300 stores around the world. The house is still owned and managed by the Cassegrain family and very much still holds a family value.
KNOW THE ROLE
The main responsibility of this position is to be fully accountable for the daily operations of the Store alongside the Manager and Assistant Manager.
Your role involves greeting and advising customers, developing the customer base and building loyalty to the brand and its products to achieve the targets set by management. You will manage and motivate the team and take over from the store manager in his/her absence
Responsibilities therefore are, but not limited to:
Activities related to the running of the store, customer relations and sales:
Being an ambassador for the company
Ensuring that the sales team upholds the company's values
Ensuring that the concession runs smoothly (displays, storage, cleanliness, personal appearance of staff)
Ensuring that customers are made to feel welcome and taking on sales duties
Ensuring that salespeople respect the sales process
Ensuring the merchandising and concession is well stocked
Ensuring best possible presentation adhering to the company VM guidelines
Ensuring excellent in-store service whilst selling the Longchamp collection
Activities related to sales leadership and managerial role:
Managing and unifying a team of salespeople
Helping to supervise and lead the entire sales team
Analysing and monitoring sales results
Assisting in the implementation of sales targets
Assisting in the implementation of action plans
Passing on skills to teams through coaching
Ensuring effective communication within the team to anticipate conflict
Preparing annual/quarterly evaluations
Helping new employees to settle in
Activities related to administrative management:
Helping to organise schedules, taking into account busy periods and staff working times
Opening and closing the store, monitoring cash flow, managing deliveries (checking of delivery notes, handling of anomalies, returns, defective products, etc)
Organising restocks if necessary based on sales
Monitoring after-sales services effectively (identifying repairs, quotes, etc)
Controlling stock and helping to conduct annual and rolling stock-takes
KNOW WHAT WE’RE LOOKING FOR
We seek enthusiastic, reliable, energetic, self-starters with experience working in a luxury service retail environment
You are recognized for your exemplary behaviour, your dynamism, your autonomy and your proactivity
Your interpersonal and communication skills will enable you to be customer oriented (listening skills…) and work in team
A related retail industry and/or boutique or fashion related industry experience is strongly preferred, but not required
Experience with retail point of sale system and key holder experience is a plus but overall, candidates who are passionate about luxury retail and customer service are highly encouraged to apply
KNOW HOW WE WORK
Experience is our business: Our customer engagement sets the bar in service and experiential retail, giving our customers something to love every time.
We Are More Than Shops: We create enjoyable places, to excite, where people socialise, discover, learn and are inspired, and where local communities are enriched.
We are Curators: Our unique range of product and services are key to the sense of excitement that Brown Thomas Arnotts is renowned for, whether for a special day or every day, things that make our customer’s lives better.
We Care for Our People: We believe a great customer experience starts with a great people experience. That is why we promote a culture where talent is nurtured and where creativity and learning are valued.
We Succeed by Working Sustainably: We are community-focused and our aim is to cultivate retail environments that are conscious, considerate and commercial.
