What will I be doing?
Triage responsibilities:
- Immediate assessment and review of Emergency & Child Safety Livestream content that poses an extreme risk of serious injury or death to a user and /or child abuse or exploitation
- Extensive knowledge across relevant policies to enable swift decision making adhering to robust SLA's
- Reviewing content, posts, comments, users profiles while assessing the escalation in line with a risk assessment matrix
- Record relevant notes and decisions in line with policies and SOP's
- Collaborate closely with cross-functional teams to drive improvements to policies and processes
- The ability to work with sensitive issues that include suicide content, child exploitation, a variety of religious and political views, violence, and adult content
- Drive and participate in key projects across Trust and Safety
Note:
- This role requires you to work full weekend coverage and public holidays due to the necessity of 24/7 coverage during normal office hours at least six months a year.
- Mandatory minimum 3 days RTO
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