Hi there! Thanks for being interested in our advertisement and our position , this is the beginning of something….
We, at The Hot Box Sauna , like to be liked, and we have been described by our clients as “snug hosts”, “perky”, “just great” “amazing” “very helpful” “unique” etc. We are a small Irish Company looking to expand into something big and we would love it if you can be part of it .
We are a genuine energetic bunch of individuals that are striving for a better lifestyle not only for our customers but also for our own employees. Would you like to be part of it ? Then, please keep reading….
THBS company has unique wellness and relaxation facilities all over the country that provide a variety of sauna experiences. We are well-known for our outdoor saunas and plunge pools which allow our customers to enjoy the benefits of heat therapy in a tranquil setting, overlooking lakes, rivers or mountains.
Can you keep a secret? Well then continue reading about us , we have been told by our clients that many of them visit the THBS to unwind, de-stress, have fun and enjoy the health benefits of sauna bathing, which can include improved circulation, relaxation, and muscle recovery (ie. for those brave people for example that decide to run marathons etc ).
Role Description
- Oversee day-to-day operations of our establishment ensuring the highest level service standards.
- Manage and supervising staff, including training and performance evaluation.
- Responsible for developing a successful team dynamic, holding direct reports accountable.
- Support the recruitment process, on boarding and supervising new hires.
- Manage and investigate complaints internally .
- Implement company policies and procedures to ensure compliance.
- Administer team operational efficiency and productivity.
- Develop strategies to optimise client satisfaction and improve the overall guest experience.
- Coordinate with various departments, such as customer care, HR to ensure seamless operations.
- Implement policies, procedures and standards to enhance guest satisfaction, streamline operations and maintain compliance with industry regulations.
- Handle feedbacks given and resolving complaints or issues promptly and satisfactorily.
Required skills and qualifications
- 3+ years of experience in hospitality management.
- A customer-centric mindset with a commitment to delivering outstanding customer service and a passion for creating memorable experiences for our customers.
- Strong leadership and organisational skills to manage a diverse team and ensure smooth operations.
- Excellent communication and interpersonal skills, with the ability to build rapport and maintain positive relationships with guests and staff.
- Ability to multitask, prioritise and work under pressure in a fast-paced environment.
- Strong problem-solving abilities and decision-making skills.
Since 2021 when we opened our first site , we have gained a reputation for being a great place to rejuvenate both physically and mentally, so who knows maybe after you join our team you may feel rejuvenated too .
We believe in people, especially those who are passionate about working with others, at a pace that we are currently operating at, which at times can be hectic, busy, challenging and other things ….Thank you for reading our add
Job Type: Full-time
Benefits:
- Employee discount
Experience:
- Customer service: 1 year (preferred)
- Management: 1 year (preferred)
Work Location: In person
