Motor Claims Handler

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.

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This position is within the Motor Division and will include both the desk-top administration, investigation, and negotiation of a portfolio of motor claims and the handling of complaints, on behalf of a key motor client. 

Specific responsibilities (including but not limited to) 

Under the overall direction of the Supervisor and working in collaboration with claim support colleagues and fellow motor claims handlers (as appropriate) the Agent’s responsibilities may include: 

• Proactive end to end management of a portfolio of 150+ motor and casualty files with specific closure and quality targets 

• Previous complaint handling experience would be advantageous together with familiarity of the CPC requirements. 

• Desktop Liability investigation and determination 

• Proactive investigation and settlement of claims in expedient and compliant manner 

• Management of suppliers/vendors 

• Provide an excellent customer service to our client 

• Work as part of a team, liaising with the client and other departments 

• Represent the business in a professional and positive manner at all times 

• Maintain a positive attitude when faced with challenging circumstances and changing business needs 

• Be flexible with time and willing to get involved in other areas of the business as requested by management, including travelling to other locations if necessary 

Qualifications/skills 

• APA qualification in insurance 

• Experience handling motor and/or casualty claims is essential 

• Decision making skills and sound numeric skills required 

• High level interpersonal and communication (verbal/written) skills 

• Experience working in a dynamic environment 

• General insurance background a distinct advantage 

• Highly motivated, proactive and with excellent influential skills to influence both internally and externally 

• Possess excellent communication skills, both written and verbal. 

• Problem solving ability 

• Customer orientated and displays a willingness to meet and understand customer’s needs 

• Demonstrate excellent attention to detail and accuracy 

• Possess excellent negotiating skills 

Experience 

• A basic knowledge of Motor Claims classifications or Motor Policies and processes is a distinct advantage.  The successful candidate will have worked previously/currently in a Motor FNOL environment, with a demonstrable ability to be flexible, able to adapt to changing requirements and willing to learn.  

• Completion of the Sedgwick Motor Accelerant Program is essential.  

• Must have experience working in a pressurized environment with deadlines with a full understanding of market agreements / developments and quantum 

Benefits of working for Sedgwick in Ireland 

• Bike to Work Scheme 

• Tax Saver Travel Scheme 

• Discounted onsite Gym Membership (Dublin 4) 

• Discounted onsite Montessori (Dublin 4) 

• EAP – Employee Assistance Programme 

• Health Insurance Scheme 

• Life Cover 

• PHI – Permanent Health Insurance 

• Exams & Professional Membership Fees 

• Professional and personal development opportunities 

Sedgwick Ireland is regulated by the Central Bank of Ireland (CBI). This role is subject to the Minimum Competency Code (MCC) as set out by the CBI. This code sets out the minimum professional standard for any person providing certain financial services, in particular when dealing with consumers. This role is classified as a Controlled function ( CF5 & CF6 ) and is subject to Fitness and Probity Standards, including the requirements outlined in the Individual Accountability Framework Act 2023. Successful candidates will receive training in relation to all regulatory requirements applicable to them.  

Sedgwick is an Equal Opportunity Employer.

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Sedgwick retains the discretion to add or to change the duties of the position at any time.