Company Description
We are SGS – the world’s leading Inspection, Verification, Testing, and Certification company. Recognised globally as the benchmark for quality, integrity, and sustainability, SGS employs over 99,600 professionals across 2,600 offices and laboratories worldwide. Together, we are building a better, safer, and more interconnected world.
Wherever you are, whatever your industry, our global experts deliver tailored solutions to make your business faster, simpler, and more efficient.
SGS Ireland is currently seeking a full-time NDLSFO Regional Supervisor (East Region) on a Fixed-Term Specific Purpose contract, based in Santry NDLS.
In this vital leadership role, you will manage and supervise staff across NDLS Centres in the East of Ireland. These Centres handle driver licence applications across 34 locations nationwide, on behalf of our client, the Road Safety Authority (RSA).
Job Description
Reporting to the Operations Manager, the successful candidate will be responsible for the following key activities:
- Supervise and support NDLSFO staff across a defined network of Centres
- Coordinate rosters and staffing to meet operational requirements and SLA targets
- Lead recruitment and play an active role in onboarding, mentoring, and training
- Ensure accurate and timely submission of training documentation to Operations
- Develop and maintain training materials aligned with current procedures
- Conduct both planned and unplanned Centre visits to foster communication and oversight
- Perform audits for compliance on identity/document validation and business rules
- Ensure Centres are effectively utilising Front Office Solutions and Dual Screen Technology
- Analyse and report on productivity, daily/weekly metrics, and staff performance
- Conduct performance reviews and implement staff development plans
- Monitor weekly Error Reports, providing coaching and feedback to staff
- Collaborate with HR on employee relations, attending relevant meetings when needed
- Identify and implement improvements to processes or service delivery
- Assist in payroll preparation, ensuring accurate time and attendance records
- Approve and update staff leave, expenses, and clock card entries
- Manage stock/inventory to avoid disruption to Centre operations
- Ensure all Verification Officers meet quality, compliance, and service standards
- Uphold strict Data Protection and Record Management practices
- Investigate customer complaints and assist with drafting responses within deadlines
- Support senior management in aligning front-office teams with business strategy
- Motivate and lead teams to achieve KPIs, SLAs, and a high standard of customer service
- Collaborate with peers and management to implement productivity and performance goals
Please note: This list is not exhaustive – additional duties may be assigned as needed.
Qualifications
The ideal candidate should demonstrate the following experience and attributes:
- Energetic, proactive, and results-driven professional with a background in Operations or Service Delivery
- Proven experience in team supervision and client-facing roles
- Strong ability to meet challenging KPIs while managing internal and external expectations
- Skilled in time management, prioritisation, and decision-making under pressure
- Excellent communication, documentation, and interpersonal skills
- Strong customer service orientation and problem-solving mindset
- Flexible, dependable, and adaptable to changing operational needs
- Meticulous attention to detail and strong organisational abilities
- Advanced PC literacy with proficiency in MS Office applications
Additional Information
Why join SGS? Here’s what we offer:
- Comprehensive training programme to set you up for success
- Full access to our SGS Campus onboarding and learning platform
- Employee Referral Incentive Scheme
- Ongoing mentoring and career development support
- Clear progression opportunities across the SGS network
- Tax Saver Travel Tickets – Rail, Bus, and Luas
- Cycle to Work Scheme
- Access to the Employee Assistance Programme via Spectrum Life
- Digital Wellness Platform and Rewards Hub
- Pension scheme after probation
- 22 Days Annual Leave (pro-rata)
Ready to take the next step in your career with a global leader?
Apply now and be part of a team that makes a real impact, every day.
