The Night Manager is responsible for the Hotel operations during overnight shift hours, focusing on Front Office operations, night audit and hotel safety/security. As well, the Night Manager is responsible for a team of Night Porters, ensuring that all tasks and duties are completed to the highest quality standards as per company policy.
Main Duties:
Receiving a hand-over from the Duty Manager/Receptionist and ensuring that all aspects of night service are dealt with in an efficient and effective manner.
- To be responsible for a cash float which must be balanced at the start and end of each shift. Ensure the float has adequate change and request further change when required.
- To ensure that you are wearing correct uniform in line with company standards and your name badges.
- To welcome guests to the hotel in a courteous and helpful manner.
- To handle any guest complaints or problems promptly and to ensure that all resolved and unresolved problems are reported to the Duty Manager.
- To highlight any guests’ special requests details to the Day team/relevant department to ensure they are cared for correctly.
- Ensures all guests are assisted with their luggage when arriving or departing hotel.
- Parks and retrieves guest vehicles.
- Calls taxis for guests.
- To ensure that a suitable method of payment for each guest account at the time of check in.
- Undertake payment or pre-authorisation from the guest following correct standard procedures and checking details accurately. ensuring credit is only open to those guests with authorisation.
- Informs guest about formalities. any special conditions relating to their stay and the services available.
- To make additional charges to guest and conference accounts. using the Hotel’s software system.
- Ensure that all guests are safe and comfortable.
- Be fully aware of all daily and weekly events in the hotel.
- Serve guests at the resident bar/lobby ensuring accuracy by checking name and room number and having guest to sign bill.
- Ensures the breakfast rooms are set for the next day’s business and ensure all meeting rooms are cleaned and vacuumed nightly.
- To ensure that the public areas are cleaned in a manner that exceeds our guest’s expectations and is to the Hotel standards.
- Completing daily and weekly cleaning task.
- To produce room service food in line with Food Hygiene standards and that the service provided complies with the Hotel standards.
- Ensures that wake up calls are made promptly.
- Ensure breakfast trays are set and early breakfast delivered to rooms.
- Follow night audit procedures and generate the relevant reports for each department.
- To undertake any other duties which may be assigned to the role.
- Maximise revenue where possible by means of up selling.
- Carry out a comprehensive hand over to early Duty Manager before end of shift.
Security:
- Ensures all access to the hotel is secure as required by hotel policy and procedure.
- Ensuring the minimum of 3 security checks at regular intervals with emphasis on security. and fire safety.
- To conduct security floor walks and car park checks throughout the night.
- Ensures that all F&B outlets are closed down correctly.
- Ensures that the all hotel stores are locked.
- Ensure that all guests are safe and comfortable.
- Comply with all Hotel policies. procedures and standards.
- Understands the Hotel’s fire. emergency and bomb procedures.
- Report all maintenance faults to the Maintenance Manager and Duty Manager.
- Record all accidents and injuries. which occur on the premises to the Duty Manager.
Team Management:
- Inform all overnight staff of nightly activities. group and VIP arrivals as well as special requests and repeat guests.
- Making sure that staff are wearing the correct uniforms in line with hotel standards.
- Ensures all VIP guests are highlighted and actioned on.
- Managing and monitoring the activities of all employees during a night shift.
- Supervise the Night team to ensure that they are performing their nightly tasks in line with the night checklist and hotel health and safety standards.
- Supervise Room Service with attention to accuracy and efficiency of orders.
- Give assistance to other departments as and when necessary.
- Motivate the Night team and focus on improving and increasing service delivery efficiency.
- Plan and produce rosters ensuring effective deployment of the team.
- Attend meetings and training sessions as and when required.
- Conduct annual Appraisals with Team Members.
- Brings issues concerning employee satisfaction to the attention of the department manager and Human Resources.
- Participates in employee progressive discipline procedures.
- Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.
Job Type: Full-time
Pay: €34,000.00-€35,000.00 per year
Experience:
- Night Management: 1 year (preferred)
Language:
- English (preferred)
Work authorisation:
- Ireland (preferred)
Work Location: In person
Expected start date: 16/09/2025
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