The Role: To be vigilant and attentive towards everything that occurs on the premises throughout your shift in order to ensure safety of your customers and the property
Reporting To : As a Night Porter you will report directly to The Operations Manager (or such person as designated by management).
The Hotel:
Lough Rea Hotel and Spa is one of the most highly recommended and well-known venues in Galway. Situated just outside the quaint town of Loughrea overlooking Loughrea Lake. Guests can enjoy the Rooftop Garden Bar and Sky Lounge, which boasts panoramic views of Loughrea Lake and the Galway countryside.
The hotels facilities of 91 bedrooms, Shore Island Spa, ample free car parking on site, Lir Bar & Brasserie, Abbey Restaurant, along a large conference suite and 6 breakout rooms catering for conferences up to 500 people.
One of Six properties within the Só Hotel Group, there are significant progression and development opportunities for ambitious and driven hospitality professionals.
MAIN RESPONSIBILITIES
- Ensure that the Department operates in a guest focused manner; always striving to exceed guest expectations thereby building customer and brand loyalty.
- To be fully aware of the hotel facilities, activities, targets and promotions, special activities within the hotel
- Assist guests at all times and ensure all guests receive a genuine, warm, friendly, courteous welcome during their stay.
- To anticipate guests needs whenever possible to enhance quality service and in turn enhance guest satisfaction.
- To deal with customer complaints in a professional and courteous manner in accordance with company procedures. Provide speedy resolution of guest’s queries or problems and report guest feedback to manager on duty.
- Flexible work schedule required for uninterrupted service to hotel guests (11.00pm to 7.00am each night).
- Setting up, clearing down and cleaning of the Conference & Banqueting Centres and Meeting Rooms (working alone for long periods of time at night).
- Assist in the clearing and cleaning of the roof top and all Public Areas of the hotel (working alone). Ensure all cleaning schedules are adhered to on a nightly, weekly and monthly basis.
- To report on duty on time in accordance with hotel grooming standards.
- The highest possible standard of personal hygiene, dress, appearance, body language and conduct are maintained at all times.
- To attend all statutory or hotel training sessions when required by management.
- To provide support where necessary in other areas of the hotel or carry out any other reasonable tasks as requested by management.
- To maintain own working area, tidy and in good shape.
- To report defective materials and equipment to appropriate individual.
- To be familiar with and adhere to all rules and regulations of the hotel with specific regard to:
- Fire Procedures
- Health and safety at work
- Security regulations
- To maintain good liaisons and communications with management and all other departments.
The Ideal Candidate:
- Must be flexible for Late shifts.
- Exceptional proven ability with Opera or Hotsoft.
- Outstanding communication skills
- Good understanding of useful computer programs.
Benefits:
- Employee discount at Só Hotel group properties.
- Career development and progression opportunities.
- Food allowance.
- Employee Assistance Programme
Job Type: Permanent
Benefits:
- Employee discount
- Food allowance
- On-site parking
Schedule:
- Night shift
Application question(s):
- Do you live in Ireland?
Experience:
- Hotel: 1 year (required)
Language:
- English (required)
Work authorisation:
- Ireland (required)
Work Location: In person
Reference ID: Night Porter
