Computeq is seeking 3 motivated and technically skilled Onsite Support IT Technician to join our expanding team. This hands-on role involves providing hardware, software, and networking support across various client sites. You'll play a key part in deploying IT infrastructure, troubleshooting technical issues, and ensuring reliable systems for our customers in healthcare, retail, and corporate environments.
Key Responsibilities:
- Deliver onsite support for IT hardware, operating systems, and network infrastructure.
- Troubleshoot desktops, laptops, printers, switches, access points, and routers.
- Set up and manage Office 365, Windows Server, and basic Active Directory tasks.
- Assist in cabling, rack installation, and Wi-Fi deployments.
- Liaise directly with clients and escalate critical issues when required.
- Maintain documentation of service activities and complete assigned tickets.
Requirements:
- Provide onsite desktop support for client PCs, including troubleshooting hardware issues (desktops, laptops, monitors, peripherals).
- Install, configure, and support common business applications (e.g., Microsoft Office 365, Teams, Outlook, Adobe, antivirus software, custom client apps).
- Assist users with OS-level support on Windows (and macOS if applicable), including login/profile issues, patching, and system performance tuning.
- Respond to and resolve application errors, printer connectivity issues, and user-reported bugs in a timely, customer-focused manner.
- Support user access and permissions, Active Directory account management, and software provisioning via Office 365 admin tools.
- Escalate persistent or complex issues to senior engineers or vendor support when required.
- Document all support activities, configurations, and resolutions using the ticketing system.
- Collaborate with other IT staff when needed for network troubleshooting, minor cabling tasks, or device rollouts
Desirable:
- CompTIA A+ or Network+, or Microsoft certifications.
- Familiarity with RMM platforms and ticketing systems.
- Knowledge of ISO 27001 and IT compliance.
Benefits:
- Company Vehicle / Fuel Card for regular site visits (or mileage reimbursement if using your own).
- Ongoing training and certifications.
- Supportive team and clear growth path.
- Paid Time Off: 24+ days of annual leave, including public holidays.
Job Type: Full-time
Pay: €35,000.00-€46,000.00 per year
Additional pay:
- Overtime pay
- Yearly bonus
Benefits:
- Bike to work scheme
- Company events
- Company pension
- Employee assistance program
- Employee discount
- Free or subsidised travel
- On-site parking
- Private medical insurance
- Sick pay
- Wellness program
Schedule:
- 8 hour shift
- Monday to Friday
Application question(s):
- Are you currently residing in Ireland and legally eligible to work here without sponsorship?
Education:
- Master's (preferred)
Willingness to travel:
- 25% (required)
Work Location: In person
Application deadline: 05/07/2025
Expected start date: 04/08/2025
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