Capita Experience is looking for an Operations Manager to oversee the delivery of CBI-regulated services for our insurance client.
This is a hybrid role based in our Little Island office, with travel required up to 30% of the time.
Job title:
Operations ManagerJob Description:
🚀 What You’ll Be Doing
- Lead the delivery of all contracted SLAs and KPIs for regulated services.
- Manage and support customer service teams completing MCC qualifications.
- Build and maintain strong, strategic relationships with clients.
- Drive operational excellence across cross-functional teams (Operations, Technology, Reporting).
- Champion continuous improvement, digital transformation, and AI/robotics integration.
- Ensure compliance with CBI and other regulatory requirements.
- Promote a strong risk culture and maintain a robust control environment.
🎯 What We’re Looking For
- MCC Qualified with 2+ years in a CF1 or CF7 controlled function.
- APA Qualified in General Insurance (CIP preferred or in progress).
- QFA/APA qualification required.
- 3+ years of management experience in the insurance industry.
- Strong leadership, client relationship, and change management skills.
- Experience in contact centre operations, forecasting, and technology.
- Confident communicator with a hands-on, proactive approach.
💼 What’s In It For You
- Competitive salary
- 22 days annual leave
- High street discounts
- Pension scheme
- Free parking
- Opportunities to grow and develop your career
- Hybrid working model based in our Little Island office
If this role sounds of interest, please click on apply and a member of the Talent Acquisition Team will be in touch to discuss your application further.
Location:
Little Island,
IrelandTime Type:
Full timeContract Type:
Permanent
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