JOB SPEC
We are looking for an exceptional Patient Coordinator to carry out administrative duties and to provide a professional and friendly atmosphere for our patients in our Cork location. Understanding the importance of thorough follow up communications and delivering on set targets. This role will require communication across various social channels, email and over the phone and flexibility. This position will be 32-40 hours a week. Monday-Friday with occasional weekends.
Key Responsibilities:
Diary Management: Scheduling appointments, assisting patients with all queries via phone, messages and emails and back filling any cancellation with our patient priority list.
Patient Communication: Calls, maintenance of messages and email inboxes. Delivery of 5 star Customer Service: Welcoming patients, checking in , ensuring patients have a comfortable, safe and enjoyable visit and assisting them in checking-out. Listening to patients with concerns and assisting them in resolving them.
Team Support: The clinic always strives to ensure that team member absence is covered and there is flexibility with annual leave so on occasion you may be asked to cover an alternative location, expenses are covered such as travel and accommodation where necessary.
Ordering: Ensuring your clinic is kept clean and is well stocked including completion of stocktaker's and provision of order requirements to your manager.
Policies: Upholding and adhering to all policies and procedures including all implemented safety measures around health wearing of PPE, team relations and GDPR.
AD-HOC: All duties around the opening and closing of your clinic . Completion of all reasonable tasks that are assigned.
Skills/Attributes:
Positive, enthusiastic and friendly attitude.
Reliable and trustworthy
Passion for helping and connecting with people to build trust and a good rapport.
Ability to plan and manage time effectively and a drive to reach targets and goals.
Proven ability to prioritise and multi-task within a fast paced environment.
Excellent written and verbal communication.
Strong organisational skills.
Confident to communicate in a professional manner
Computer literate
Being able to adapt to change.
Job type: Following 6 month probationary period. 32-40 hours per week. Monday-Friday with occasional weekends.
Experience: Customer Service 3+ years.
Clinic experience would be an advantage.
Experience with KPI's desirable
Education: Leaving Certificate, Medical Admin/Dental Nursing qualification an advantage.
What do we offer? Training on our sales process, systems and treatments.
Benefits: Employee discount (T&Cs)
Job Type: Part-time, with view to permanency
Salary: €13.50 -€16.00 per hour
Monday - Friday
Weekend Availability Occasionally
Job Types: Full-time, Part-time
Pay: €13.50-€16.00 per hour
Expected hours: 32 per week
Schedule:
- Monday to Friday
- Weekend availability
Work Location: In person
