Job Title: Patient Services Scheduling Agent - Casual Contract
Location: Dublin, Ireland
Job type: Casual / Bank
Sector and subsector: Medical & Healthcare | Administration
Patient Services Scheduler
Beacon Hospital
Located in South Dublin, Beacon Hospital is one of the most advanced private hospitals in Europe, with over 1700 Consultants, nurses and healthcare professionals. Beacon Hospital provides 24 hour, world-class acute care services including orthopaedics, physiotherapy, cardiology, women's health, urology, cardiothoracic surgery, vascular surgery, plastic & reconstructive surgery, ENT, neurology, general surgery, comprehensive cancer care and emergency medicine.
Overall Purpose of Job
Our mission is to provide exceptional patient care in an environment where quality, respect, caring and compassion are at the centre of all we do.
The overall purpose of this role is to ensure that the admission of a scheduled patient is a seamless experience for the patient, the Hospital and the Consultant.
Key Responsibilities and Deliverables
- Ability to handle high volume of calls.
- Responsible for maintaining the fax drive, emails and online bookings to ensure that all appointments are scheduled in a timely manner.
- Provide a customer focused service.
- Ability to multi-task and prioritise is a requirement.
- Coordinates changes in appointments by cancelling and re-scheduling as necessary.
- Establishes and maintains open and professional demeanour and communication with ancillary departments within the Hospital and physicians whose services are scheduled by this department.
- Makes the most effective and efficient use of developments in information technology for both patient care and administrative support.
- When trained assist in the training and development of new employees. Open to new learning opportunities; adaptable to change.
- Displays positive attitude at all times and discusses decisions or policies in a positive, problem-solving way.
- Target focused to ensure KPI's are delivered.
- Collects and confirms patient demographic and insurance information as required, and enters data accurately into the department's Scheduling system.
- Responsible to communicate scheduling issues with management
- This job description is not exhaustive and may be adjusted periodically after review and consultation. You will also be expected to carry out any reasonable duties, which may be requested from time-to-time
Personal and Professional Responsibilities
The post holder is expected to:
- Adhere to the Hospital's mission and Vision
- Maintain patient confidentiality including authorisation of the release of medical information
- Abide by Hospital policies and all regulatory requirements including mandatory training
- Have excellent customer care and communication skills, both written and verbal
- Have excellent knowledge of computers and Microsoft Windows software and keyboard skills
- Have excellent time management skills.
- Build collaborative relationships through strong teamwork across the organization
- Be flexible, reliable and have good attention to detail. Hours of work will on occasion be subject to change
- A willingness to change with the hospital requirements
Person Specification
Qualifications
- Leaving Certificate or equivalent
- Computer literate
- Experience using IT systems, including MS Excel & Word
Experience
12 months' previous administration experience, Telephony experience preferable.
Previous Medical experience viewed favourably
Job Specific Competencies and Knowledge
- Exhibits high level of customer / patient relation skills
- Complies with processes and procedures
- Exhibits ability to work as member of team in daily performance of duties
- Have a high capacity for responsibility and individual initiative, and an ability to write clear and concise English
- Have excellent organisational skills
Personal Competencies
All posts in Beacon Hospital require a high level of flexibility to ensure the delivery of an effective and efficient service. Therefore, the post holder will be required to demonstrate flexibility as and when required by their manager or hospital management
"Beacon Hospital is an equal opportunity employer; we ensure that our practices support a diverse and inclusive environment for all present and future employees"
