Payroll Migration Support Agent - Maternity Cover
Department: Support
Employment Type: Contract / Temp
Location: Duleek
Description
Who are we? At Bright, we create cutting-edge software for accounting, payroll, tax, and practice management, supported by a team of talented individuals who are passionate about making a difference. Together, we lead the industry with innovative solutions and unparalleled customer support.We’re all about creating opportunities for businesses to succeed—and for you to shine. Join us, and be part of a supportive, collaborative team that values your voice and contributions.
Why join us? We believe in empowering people to grow professionally while maintaining balance in their lives. At Bright, you’ll work in a dynamic, inclusive environment that supports your personal and career aspirations.
This is an exciting opportunity to join a very fast paced team, helping migrate customers to our software. The role will suit a dynamic, payroll professional who enjoys working as part of a team, who has a strong customer focus and is highly motivated.
Key Responsibilities
- Helping new customers move their data from their existing payroll software to BrightPay.
- Acting as the first point of contact in supporting customers over the phone and via email.
- Providing help and answers to customers’ payroll issues through identification of the problem itself, research on answers and subsequent provision of guidance.
- Guiding customers through our software, enabling them to use the software effectively.
- Testing our software to ensure bug free software is released.
- Keeping abreast of trends and changes in payroll and employment legislative areas.
- To support, guide and assist other team members in resolving customer queries.
- Assist Payroll support team with calls and emails during migration quite periods.
Skills, Knowledge and Expertise
- Excellent phone manner with ability to engage and build rapport with customers.
- Customer orientated, eager to go the extra mile to assist customers Up-to-date payroll experience
- Strong communication skills, particularly phone and listening skills
- Good knowledge of payroll processes
- Payroll or accounts qualification would be a distinct advantage
- Ability to work under pressure and in a changing environment
- Strong IT proficiency
- Knowledgeable in Microsoft Excel is an advantage
- Positive attitude with a can-do approach
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