REPORTING TO: Chief Training & Support Officer
DIRECT REPORTS: None
POSITION SUMMARY:
In this position, you will:
a. Advise customers on health and beauty (grooming) requirements
b. Accurately and competently operate the POS system, including the processing of sales transactions and general store operations/merchandising
c. Ensure the pharmacy (and pharmacy merchandise) is kept in a clean, tidy and safe manner.
d. Perform your allocated tasks under the close supervision of the Retail Manager/Pharmacist in Charge.
KEY DUTIES & RESPONSIBILITIES:
Your typical duties and tasks will be to:
Your typical duties and tasks will be to:
- Provide quality customer service when on the shop floor, by ensuring customers receive prompt and quality information
- Communicate effectively with a diverse range of people, including patients and pharmacy staff
- Greet all customers in store in a friendly and welcoming manner
- To sell and advise customers on a range of over the counter (OTC) medicines, complimentary medicines and beauty/grooming products
- To anticipate customers’ needs when recommending and/or advising on additional products that compliment the products and services requested by the customer
- To manage pharmacy stock including general merchandising, administrative duties, ordering stock and pricing
- Minimise instances of shoplifting
- Attend to telephone enquiries
- To create and maintain effective relationships with patients, customers and pharmacy staff
- Report discrepancies and problems and escalate customer complaints to your supervisor or manager.
- Convey image appropriate to the pharmacy and conduct yourself in a professional manner at all time
- Present and conduct yourself in a professional manner at all times, in line with our Code of Conduct
- Always keep customer and employee information private and strictly confidential
- Be responsible for the quality of your own work
- As and when required, assist other team members with tasks
- Attend staff meetings and in store training as and when required
- Report security risks and thefts to management and/or security guards when applicable
- Take all reasonable care for your own and others safety and wellbeing while at work
- Make sure you know and comply with all safety instructions and operating procedures
- Follow all reasonable instructions provided by your Supervisor and/or manager
- Perform any other reasonable duties as requested by your Supervisor and/or manage
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