Meta
Global Operations
Program Management
Project Manager (Compromise), Integrity Operations WhatsApp Responsibilities
- Execute the UCC (Unwanted Contact & Compromise) operational strategy, driving cross-functional collaboration and ensuring the completion of the operations roadmap across product, policy, process, systems, and data analytics. Maintain a continuous focus on driving operational improvements
- Manage day-to-day UCC Operations through vendor engagement and process improvement, to improve quality and efficiency outputs
- Proactively analyze operational data to identify trends, opportunities, and anticipate future business needs. Collaborate cross-functionally to develop and implement solutions based on the analysis
- Gather, analyze and utilize relevant data to develop ways to improve the overall user experience and safety
- Effectively plan, manage, and execute complex projects from ideation to completion, pushing the boundaries and envisioning the future of this area of the business to further our mission
- Participate in on-call emergency escalation rotation as well as after-hours and weekend duty when necessary
- Develop an end-to-end understanding of UCC harms and how they affect our community
- Be a subject matter expert for the company, and maintain expertise by regularly performing operational core work, handling escalations and quality audits
Minimum Qualifications
- Experience in a role involving strategic/analytical initiatives (operations, project management, Quality, Process Optimization experience)
- Experience operating in and delivering results in an ambiguous environment
- Experience with strategic, analytical and creative evaluation and problem solving
- Experience building connections with cross-functional partners and team members through effective communication and collaboration, and in delivering results in a goal-oriented environment
Preferred Qualifications
- Experience in Integrity or Operations preferred
- Experience managing projects or process improvements
- Experience engaging with Vendor Management partner teams to drive collaboration and efficiency
About Meta
Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.
Equal Employment Opportunity
Meta is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.
Meta is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures.
