The Integrity Operations team at WhatsApp is dedicated to ensure that those users have a safe, secure and high-quality experience. We are responsible for educating and protecting our users from unwanted messages, adversary attacks like phishing attempts, and activity that could lead to real world harm. We work with our product and engineer partners to identify patterns and behavior using internal tools to alleviate attacks and other infractions.Scams Project Manager, Integrity Operations WhatsApp Responsibilities
- Execute the Scams operational and measurement strategy, driving cross-functional collaboration and ensuring the completion of the operations roadmap across product, policy, process, systems, and data/analytics. Maintain a continuous focus on driving operational improvements.
- Manage day-to-day User Trust Operations through vendor engagement and process improvement, to improve quality and efficiency outputs.
- Proactively analyze operational data to identify trends, opportunities, and anticipate future business needs. Collaborate cross-functionally to develop and implement solutions based on the analysis.
- Effectively plan, manage, and execute complex projects from ideation to completion, pushing the boundaries and envisioning the future of this area of the business to further our mission.
- Participate in on-call emergency escalation rotation as well as after-hours and weekend duty when necessary.
- Develop an end-to-end understanding of fraud and scams and how it affects our community.
- Be a subject matter expert for the company, and maintain expertise by regularly performing operational core work, handling escalations and quality audits.
- Experience in a role involving strategic/analytical initiatives (operations, project management, Quality, Process Optimization experience).
- Experience operating in and delivering results in an ambiguous environment.
- Experience with strategic, analytical and creative evaluation and problem solving.
- Experience building connections with cross-functional partners and team members through effective communication and collaboration, and in delivering results in a goal-oriented environment.
- Experience in Trust & Safety, Integrity or Operations preferred.
- Experience managing projects or process improvements.
- Experience engaging with Vendor Management partner teams to drive collaboration and efficiency.
Equal Employment Opportunity Meta is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. You may view our Equal Employment Opportunity notice here. Meta is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, fill out the Accommodations request form.
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