Property Coordinator - Sandyford D18
Reports To: Regional Operations Manager
About Us
With circa 3700 homes across Dublin, our mission is to provide high-quality rental homes and exceptional service to our residents through our integrated teams to generate sustainable value for our shareholders. We aim to be Ireland’s leading provider of rental housing, recognised for quality and value, delivering sustainable growth while being a great place to work, and maximising our contribution to the wider community.
Our values include Integrity, Sustainability, Performance, & Collaboration.
I-RES is committed to fostering an inclusive workplace and actively invests in equity, diversity, and inclusion initiatives to support a diverse workforce and equitable opportunities for all employees.
I-RES is a fully integrated Irish operating company with 95+ employees and is a long-term investor in the Irish residential market. I-RES’ shares are listed on the Euronext Dublin Stock Exchange.
More information at www.iresreit.ie
Overview
We are seeking a Property Coordinator on a 12-month contract for I-RES to provide property management services primarily in the Sandyford area. Our operational promise is to deliver superior customer service, enhance tenant retention, and provide high-quality, safe, secure, and comfortable homes for all residents. If you are customer service driven, well organised and have great administration skills then we would love to hear from you.
Summary
You will be based at our Sandyford office in Dublin 18. You will be primarily responsible for attending to visitors and tenants by dealing with inquiries on the phone, face to face and via our I-RES Living App. Supply information regarding the company to the general public, clients and customers. You will be responsible for the administration of all residential building office requirements for your site area as detailed below. This is achieved through demonstrating excellent tenant relations skills, communication, administration, and organisational skills.
Duties & Responsibilities:
· Meet and Greet and notify relevant staff.
· Telephone: Redirect calls to relevant site staff member, answer tenant and staff queries.
· Email Inbox Management: Customer Service, Maintenance & General Lettings inboxes.
· Track Maintenance requests and schedule maintenance crew, trades, and deliveries as necessary, and follow up to ensure completion of works.
· Conduct tenant relations with the intent of achieving and maintaining a high level of tenant satisfaction.
· Ensure new tenants administrations are correctly entered into the system.
· Assist with marketing and advertising.
· Carry out ad-hoc duties as requested from time to time.
Qualifications:
· 2 years’ outstanding customer relations experience.
· Computer proficiency in word and excel.
· Excellent written and verbal skills.
· Good organisational skills with the ability to multi-task.
· Team player.
· PSRA license holder would be a plus but not it is not a requirement.
Benefits:
· Competitive Salary DOE
· Laptop
· 23 days paid annual leave
· Bike to work and public transport Tax Saver Schemes
· Parking
· Focus on personal development and career opportunities
· Volunteering opportunities
· Social & EDI Committee
· Healthcare plan and contribution *
· Pension plan *
· Job Types: Full-time, 12-month contract
Job Type: Contract
Contract length: 12 months
Pay: From €34,000.00 per year
Benefits:
- Bike to work scheme
- Company events
- On-site parking
Experience:
- Customer Service: 2 years (required)
- Office: 2 years (preferred)
Work authorisation:
- Ireland (required)
Work Location: Hybrid remote in Dublin, County Dublin
Reference ID: PCOSA1
