Quality Manager - Infrastructure

Company Description

At Turner & Townsend we’re passionate about making the difference. That means delivering better outcomes for our clients, helping our people to realize their potential, and doing our part to create a prosperous society.

Every day we help our major global clients deliver ambitious and highly technical projects, in over 130 countries worldwide.

Our team is dynamic, innovative, and client-focused, supported by an inclusive and fun company culture. Our clients value our proactive approach, depth of expertise, integrity and the quality we deliver. As a result, our people get to enjoy working on some of the most exciting projects in the world

Job Description

The Quality Manager will be responsible for advising on overall compliance in matters of Quality in accordance with policies and relevant statutory provisions. The role holder shall provide leadership in the delivery of quality delivery standards and the compliance requirements for all project activities. The Quality Manager will act as a source of expert technical advice, providing assurance, ensuring compliance, and carrying out due diligence on matters relating to quality to ensure that project is delivered right first time. The role holder will lead the quality team within the quality function and must lead by example and serve as a role model in ensuring the highest standards of quality are adopted across the project

Principal Accountabilities

• Oversee the delivery of quality standards and the compliance requirements for specific packages within project activities.
• Implement quality management systems, processes and tools and ensure they are fit for purpose and continually improved upon.
• Implement a quality management system that takes a systematic approach to managing quality, including organisational structures, accountabilities, policies and procedures and is based on the principles a “plan, do, check, act” approach for ensuring the effective planning, organisation, control, monitoring and review of safety measures.
• Following agreement by the Client, assist in the implementation of this strategy and plan to develop a complete health and safety management system, controls, processes and procedures in line with best practices and ISO 9001 and other relevant standards.
• Support in the development of requirements for procurement where quality inputs are required (e.g., design and engineering, operations) including, inter alia:
• Preparation of responses to clarifications relating to quality matters.
• Support in the evaluation of tender submissions for each of the contracts in relation to any quality matters.
• Ensure that a strong quality culture is embedded across the entire delivery of project, supporting in the development and implementation of quality campaigns and the communication of quality throughout the project, including the Project Delivery Partner, Core Contractors, and related stakeholders.
• Monitor, undertake analysis and quality performance across the entire project, including the Project Supervisor for Design Process (PSDP), Project Supervisor Construction Stage (PSCS), Project Delivery Partner and other contractor(s).
• Manage the performance of the quality team and develop and implement programme wide quality key performance indicators and use same to report on the quality performance.
• Ensure that there are effective processes for the recording, reporting and investigation of quality incidents and oversee quality investigation to develop a culture where lessons-learned are implemented and risk reduction is promoted.
• Keep relevant teams and individuals within the programme abreast of any proposed change in legislation that may impact on their relevant work streams and advise of the implications.
• Provide expert advice, assistance and support on quality requirements.
• Maintain theoretical and practical competence in the field of quality management, including the application of relevant legislation and industry requirements.

Experience, Skills and Qualifications

• 10+ years’ relevant experience embedding Quality practices into highly complex, large engineering capital delivery projects / programmes with 5+ years’ experience in metro rail projects or projects of a similar scale and complexity
• Further demonstrated experience / knowledge of the following is required:
• Previous experience managing quality on site
• Experience in developing and maintaining quality management Systems, ISO 9001
• Knowledge and familiarity with contract documents, forms of contract and specifications
• Delivering within regulated and unionised environments

Skills

• Strong planning, governance and delivery skills with the ability to set team goals, objectives and priorities, establishing clear roles and responsibilities for all direct reports.
• Ability to work in a collaborative manner that is positive and transparent.
• Self-motivated and able to work using his/her own initiative.
• Customer focused, analytical and informed in their work style.
• Problem solving capabilities.
• Displays a high degree of empathy and awareness of others in their leadership style with an ability to listen and inspire.
• Excellent written communications and interpersonal skills.
• Excellent organisational skills with a positive, can-do flexible work attitude.
• Ability to work to strict deadlines and handle conflicting priorities.
• Strong computer skills including MS Office, excel, AutoCAD, MS Project Primavera.
• Ability to manage a contractor site meeting.

Qualifications

• Minimum Level 8 Quality diploma or degree
• Professional Memberships
• Safe pass accreditation
• ISO 9001 Lead Auditor qualification

Additional Information

Our inspired people share our vision and mission. We provide a great place to work, where each person has the opportunity and voice to affect change.

We want our people to succeed both in work and life. To support this we promote a healthy, productive and flexible working environment that respects work-life balance. 

Turner & Townsend is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and actively encourage applications from all sectors of the community.

Please find out more about us at www.turnerandtownsend.com/

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It is strictly against Turner & Townsend policy for candidates to pay any fee in relation to our recruitment process. No recruitment agency working with Turner & Townsend will ask candidates to pay a fee at any time. 

Any unsolicited resumes/CVs submitted through our website or to Turner & Townsend personal e-mail accounts, are considered property of Turner & Townsend and are not subject to payment of agency fees. In order to be an authorised Recruitment Agency/Search Firm for Turner & Townsend, there must be a formal written agreement in place and the agency must be invited, by the Recruitment Team, to submit candidates for review.