At Trim Castle, we do warm, authentic welcomes particularly well and constantly strive to deliver a polished service, guest comfort and excellence in everything we do. Our values of Passion, Customer Focus, Teamwork and Integrity are always forefront in our minds as we passionately care about our guest experience and are committed to being the best in all we do. We are also committed to the training and developing our team members and ensuring their journey with us inspires them each day.
We are recruiting a Full Time Experienced Receptionist to join our Front Office Team,
Responsibilities:
- Provides a warm welcome and assists visitors, clients and vendors as they enter the premises, ensuring exceptional customer service at all time
- Ensure that visitors feel comfortable and direct them to the appropriate person or department
- Anticipate guest's needs and ensure that service is provided to the level they require and beyond their expectations
- Assist guests and escort them to locations within the hotel at their request, when possible, priority to be given for all check-in guests
- Manages incoming phone calls, forwarding them to the appropriate individuals or taking accurate messages. Respond to general inquiries about our Hotel and its services
- Maintains the appearance of the front desk area and ensures it is well-organised and tidy. Also handle tasks like receiving and distributing mail, arranging courier services, and managing deliveries.
- Act as a bridge between various departments, relaying messages and information as necessary to maintain effective communication within the Hotel
- Perform various administrative tasks, such as data entry, filing, and document management
- To ensure complete guest satisfaction through the prompt handling of guest queries in a friendly and efficient manner
- To have thorough knowledge and understanding of all standards of performance and delivery within all front office departments
- Be open to new ideas and make changes in the job and routine as required. Work in line with business requirements and maintain a culture of respect
- Strive for constant improvement and take responsibility for your own performance and development
- Ensure daily handover is sent out via email each shift and attend briefings and meetings as required by Management
Key Attributes:
- 6months +years experience in a similar role within the hospitality industry
- Excellent organisational skills with the ability to multitask
- Strong interpersonal skills
- Confident and friendly disposition with a positive attitude
- The ability to handle customer queries and complaints in a professional and courteous manner
- Proficient in Opera Cloud, MS office ..
Benefits:
Complimentary meal on duty/Free Staff car parking/on line training platform/Family & Friends rates/Uniform provided/Employee Awards
