JOB TITLE: RENT COORDINATOR
LOCATION: DUBLIN CITY CENTRE
CONTRACT: FULL TIME/ PERMANENT
HOURS: 37 HOURS PER WEEK
REPORTING TO: RENT RECOVERY MANAGER
Please note a full clean driving licence and daily access to a car are requirements for this role.
About Us:
Tuath Housing has provided safe, secure and affordable housing since 2006. A lot has changed over the years, but our values remain the same. In partnership with Key Stakeholders, our main focus is on delivering more quality homes to more people and providing an outstanding Customer experience to our 27,000 residents
Working with Tuath Housing is different because we make a difference. We maintain and develop our team of dedicated, motivated, and authentic people through focused training and career development.
Our People and Culture:
Our employees benefit from a positive working culture, learning and development opportunities, and an extensive benefits package which includes:
24 days annual leave
Attractive salaries commensurate with experience
Pension scheme, bike-to-work scheme and a wellness allowance
Career development opportunities and a study aids scheme
Access to an Employee Assistance Program
Flexible working and an excellent work-life balance package
Tuath Housing are accredited with the Bronze Award from Investors for Diversity and are committed to promoting a diverse and respectful workplace reflective of all cultures, nationalities, backgrounds, genders, members of the LGBTQ+ community and people from traditionally marginalised backgrounds. We are committed to creating and maintaining a workplace where all colleagues can be their most authentic self.
Tuath is committed to embedding environmental, social and governance (ESG) considerations into every aspect of the business, and to implementing a business plan that emphasises social responsibility throughout our operations. We strongly believe in the importance and value of working in partnership with our many stakeholders to deliver more homes to more people, creating communities across the country. By tracking Tuath's ESG achievements, we can lead the way in making the affordable housing sector in Ireland more sustainable; and by having a positive environmental and social impact Tuath will also deliver better results to our residents, our employees, and the wider community.
If you are driven to make a difference and believe that everybody needs a home, Tuath is waiting to hear from you.
Job Summary:
The Rent Coordinator is responsible for managing tenant's rent accounts, customer facing, maximising rent collection and controlling arrears.
The suitable candidate will
Work individually and as part of a team to action tenant rent arrears weekly by phone, letters, emails and on-site visits.
Arrange payment plans, helping tenants to set up standing orders, Household budget deductions and liaising with relevant councils to secure tenant rent payments.
Present presentations when tenants are moving in, helping them set up rent payment methods.
Follow rent arrears procedure to ensure rent collection and manage rent arrears.
Build and maintain customer relationships for all tenants in arrears and accompany Housing Officers to visit tenants in severe arrears to discuss payment plan/options.
Deal with enquiries immediately and advise Housing Officers of any issue which requires attention.
Assist with queries for the Rent Operations Department.
Updating tenant information as and when notified via correspondence.
Admin duties in relation to the tenant rent account and/or other duties as required by Senior Rent Co-Ordinator or Manager.
Requirements:
- Full clean driving licence and access to own vehicle.
- At least one years' experience in a similar environment, i.e. Collection, Housing, Finance or Customer Service.
- Excellent administrative skills
- Excellent communication, interpersonal and relationship-building skills.
- Ability to work effectively as part of a team and independently.
- Good organisational and time-management skills.
- Ability to handle sensitive and confidential information.
- Commitment to working in a customer-focused and solution-oriented manner.
- To participate on forums/working groups/committees as required.
- Carry out any other reasonable duties as may be required from time to time.
- Promote a culture which is supportive of excellent service delivery and meets Tuath Housing's vision, mission, and values.
Working for Tuath Housing:
Attractive salary commensurate with experience
24 days annual leave
Service leave
Generous pension scheme
Sick leave
Wellness allowance
Hybrid working
Bike-to-work scheme
Flexible working hours
Career break
Career development program
Employee assistance program
Linkedin Learning licence
Sports & Social Club
