Reservations Assistant/ Rental Agent Role
Do you have an interest in the travel industry? Do you like helping customers? Do you enjoy talking to people? Can you deliver friendly and helpful service?
If you can answer yes to the above questions, we would be interested in talking with you about a role with the Sixt Ireland Reservations team. We are a customer service-centered operation, located conveniently in South Dublin, with easy access to the M50, N11, and Dublin Bus routes.
We offer comprehensive on-going training, in a fast-moving and friendly environment. We aim to create positive interactions for all customers across all channels.
So, if you have customer-facing experience, whether in person, over the phone, or in a contact centre, AND are looking for a change.... please get in touch with us.
Sixt Ireland is a leading provider of car rental services in Ireland. We are a fast growing and dynamic company committed to providing our customers with a high-quality rental experience. Sixt Ireland is an Irish owned and operated franchise of Sixt rent a car, one of the longest established car rental companies in the world. Sixt rent a car has been in operation since 1912.
Our Reservations Team operates out of a lively and busy environment, conveniently located in South Dublin. We offer a positive and energetic culture for our staff to deliver a market leading customer experience.
The ideal candidate will have the following skills:
- Delivering excellent levels of Customer Service
- Supporting customer queries in advance and during their rentals
- Managing inbound reservations over the phone, email and through other booking channels and inputting them into the system
- Efficient Data entry skills for rental transactions and payments
- Attention to detail in supporting customer travel plans and requirements
- Processing charges, fees, and logging them into system
- General administrative tasks as required by Location Manager
- Any other duties as required by your Line Manager
Role Requirements:
- Excellent communication skills - both verbal and written
- The ability to deliver exceptional customer service
- A team player, who has the ability to work on their own initiative
- Experience using Microsoft Office and Windows-based software programmes
- Flexible working shifts to include weekends and Bank Holidays
- Full B Driving licence, or equivalent, is desirable but not essential
Our Sixt Ireland Reservations Team is available for our customers 7 days a week, with operating hours from 8am – 6pm Monday to Friday, 9am – 3pm on Saturday and 9am – 12pm on Sunday & Bank Holidays.
Benefits
- International discounts
- Flexible working weeks
- Annual Leave
- Fortnightly Pay
- Employee Assistance Programme
- Taxsaver travel tickets
- Bike to Work scheme
Job Type: Full-time
Pay: €13.50 per hour
Additional pay:
- Commission pay
Application question(s):
- Are you flexible to work shifts on both week days and weekends as rostered?
Licence/Certification:
- Full B Driving Licence (or equivalent) (preferred)
Work Location: In person
