Sales & Service Representative - Water Treatment
Department: Service
Employment Type: Full Time
Location: Ireland
Compensation: €38,000 - €45,000 / year
Description
At NCH Europe we believe in ‘people doing business with people.’ We have developed and continue to grow a direct sales team to build customer connections, enhance our customer understanding and drive market penetration. We exist because of our customers. With the latest technology, industry expertise and quality solutions we have the tools to best understand our customer requirements. NCH Europe is part of NCH Corporation and was founded in 1919. We are a global leader within industrial maintenance and water treatments solutions with a presence in 50 countries worldwide. www.ncheurope.com.Are you driven and looking for your next challenge - a professional career with the opportunity to earn uncapped commission?
If that sounds like you, we are looking for a keen sales representative to work with our ChemAqua division in the Dublin Area and would love to hear from you!
Key Responsibilities
Sales- Coordinate and attend review meetings at contracted customer’s sites.
- Identify and progress resale opportunities for customers that have had NCH / Chem-Aqua products / services.
- Identify and progress sales opportunities for new customers either from one off sales or new contracts.
- Account management – maintain relationship with customer post sale to ensure customer satisfaction and obtain referrals. Taking ownership of the customer and their issues. This will assist in increasing the number of relationship contact points between Chem-Aqua and the customer.
- Complete and manage all customer orders utilizing relevant company technology and in accordance with company policies, procedures and trading standards.
- Present NCH Europe as a credible and professional supplier of products / services.
- Maintain knowledge of products and services as well as industry developments.
- As part of a team of Technicians carry out bacteria sampling, temperature monitoring and other such environmental hygiene monitoring tasks. Also carry out closed loop analysis, water tank and cooling tower cleaning and disinfection.
- Be responsible for installation and service relating to bioamp and pre-treatment equipment (softener, RO, chlorine dioxide, UV etc.).
- Removal of waste in accordance with health and safety legislation.
- Keep control of any equipment needed to carry out role and make replenishment orders as necessary. Ordering should be efficient and effective to ensure cost control is maintained at all times.
- Keep Company vehicle other tools / assets clean and in working order ready for performing any interventions in the field.
- Organize services and daily routing in the most effective way possible and in accordance with instructions from the Technical Services Manager.
- Make sure that all services and interventions in the field are pre-approved by the Technical Services Manager.
- Provide local remote phone technical support and helpdesk service for Sales Representatives and customers.
- Participate in training and study technical documentation / news to ensure always up to date with the latest technical information
- Accurately complete any paperwork according to local work instructions and codes of practice.
- Report any major incidents, quality issues, customer feedback and other relevant information from the field.
- Promote and maintain good relations with customers, ensuring confidentiality, maintaining standards and promoting the good image of the Company.
- Promote and identify sales opportunities.
- Effectively liaise with other Company departments to ensure the best level of service is supplied to the customer.
- Carry out any other duties in line with the scope of the post.
Skills, Knowledge and Expertise
You will ideally have:- A strong background in chemistry / chemical engineering or similar
- A sales and technical background, demonstrable at interview stage
- Experience in water treatment and/or in waste water treatment advantageous but not essential.
- Excellent organizational skills
- Excellent communication and problem solving skills
- Good administration and record keeping skills
- A flexible approach and be a team player
- Persistence, resilience and willingness to learn
- A passion for a long term rewarding career in water treatment
- Computer literacy
- A full driving license
- A professional appearance, manner and approach
Benefits
- Competitive Salary with commission scheme
- Company car or car allowance and fuel card
- Comprehensive training and learning opportunities
- Company Pension
- 25 days holiday + Bank Holidays
- 4 x salary life insurance
- Company Sick Pay
- Discounts on numerous leisure, financial and retail products
- Employee Assistance Program
- VHI Medical Care
- INDSALE
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