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Job Category
SalesJob Details
About Salesforce
We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.
What is a Senior Solution Engineer?
Also known as a "Pre-Sales Engineer", "Solution Consultant" or "Sales Consultant," the Solution Engineer is responsible for understanding a client’s business challenge and presenting technology solutions to evoke confidence in a company’s technology infrastructure, and to remove all technical objections in the sales cycle. To accomplish this, the Solution Engineer must have a strong desire to demonstrate their technical and/or sales skills, including the ability to solicit business requirements, develop a technical sales strategy, configure and effectively demonstrate the solutions that address these requirements and provide business value.
Typical Day of a Solution Engineer:
Facilitate outcome-focused dialogue to understand and define a customer’s business strategic objectives by conducting discovery calls and process-based discovery workshops
Partner with prospects/customers to develop a vision for their future on the Salesforce platform, developing a roadmap for both short and long term goals
Make that vision come to life by configuring and communicating the art of the possible on our platform through a solution demonstration
Establish and share a point of view on business value provided by the solution with potential customers
Participate in trainings and certifications to acquire and maintain skills
Produce deliverables to support the end to end sales cycle including RFPs, micro sites and other outputs
Collaborate with product and enablement teams to provide feedback from the field and drive solution growth
Requirements:
Strong verbal, written, presentation and interpersonal skills
Strong problem solving skills
Ability to understand customer's business goals and map those to the right technology solutions
Ability to collaborate as part of a team to take on business and technical problems
Passion and energy for technology and a desire to learn
Knowledge of related applications, relational database and web technology
Solid oral, written, presentation, collaboration and interpersonal communication skills
Ability to work as part of a team to solve technical problems in varied political environments
Additional Preferred Requirements:
Solution Engineer / pre-sales experience
Experience implementing Salesforce, CRM, or equivalent solutions
Experience in a technical, customer-facing role
Project Management skills
Experience with Salesforce, including product certifications
Experience working for or with Financial Services organisations
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