About Northern Trust:
Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889.
Northern Trust is proud to provide innovative financial services and guidance to the world’s most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.
Senior analyst, Settlements
Transfer Agency
Reporting to a Team Leader, as part of a dedicated cross jurisdictional Settlements Team, your main responsibility will be oversight and Quality Assurance (QA) of external and internal cash payments adhering to strict deadlines. Ensuring that all client service standards and regulatory requirements are met together with working with partners in different jurisdictions.
The Transfer Agency (TA) department provides third party fund services to numerous fund management companies covering the full range of shareholder service functions including client services, dealing, registration, settlements, distributions, and commissions.
You will be responsible for working with TA partners and Team Leaders supporting your team daily in addition to developing the ‘on the job skills’ to enhance the overall performance of the department.
Principal Responsibilities
- Responsible for input, approval & QA checks on Redemption, Subscription, Dividend, Commission and Rebate payments against strict currency deadlines
- Ensure queries are answered in line with department procedures
- Work queue management and completion within relevant deadlines
- Attend and participate in team huddles and team meetings
- Support team in monitoring mailboxes to ensure all queries are completed within the service level agreement
- Support the improvement of quality through procedural reviews and enhancements.
- Fulfil additional, relevant, tasks appropriate to the role and business requirements
- Participate in client visit meetings as required
- Maintain a close working relationship with other areas of TA and external stakeholders
- Required to play an active role if/when the department undergoes an audit
- Ensure adherence to all Northern Trust policies, procedures, and controls
- Adherence to Client SLDs
- Support and participate in any project related work as required
- Assist with the onboarding of new partners and act as a buddy/mentor to ensure they integrate into the role with ease. By available for on the job training ECT.
- Maintains a close working relationship with other TA areas, such as Dealing, Registration, and other internal areas such as the Client Services
ACCountabilities
- Employees are required to comply with the regulatory regime in which Northern Trust operates as appropriate to the above role.
- Employees are expected to exercise due care and diligence, ensuring the areas the incumbent is responsible for are organised and controlled.
- Employees are required to observe proper standards of market, business and personal conduct, demonstrating integrity in the execution of duties.
RELATIONSHIPS
Internal Key Stakeholders
- Relationship Managers
- Client Service Managers
- Management Team
- Internal Clients including but not limited to other teams within Transfer Agency
External Key stakeholders
- Regulators including, CBOI and FED
- External Clients
- External Advisors
- External Auditors / Trustees and Compliance
- Shareholders
Qualifications / Skills / Experience
- Previous financial services experience is desirable
- Customer Service experience would be an advantage
- Ability to review and resolve complex issues working under pressure meeting challenging deadlines
- Ability to work to deadlines
- Strong planning and organisation skills
- Ability to work on own initiative
- Effective verbal reasoning and numeric skills
- Strong Microsoft Office skills
- Knowledge and understanding of working within a regulatory Environment
- Good Team Player
CORE COMPETENCIES
- Interpersonal (relationship building, respectful, problem solving and understanding)
- Communication (listening skills, oral communication skills, information sharing and written communication skills)
- Self-management (adaptability, integrity, learning and trust builder)
- Motivation (closure and result seeking)
- Thinking (decision making, idea generation, inclusion and problem solving)
- Organisational Knowledge (current knowledge, knowledge and understanding)
- Client Service and Quality (quality, relationship building and client satisfaction)
- Administration (coordination, execution, planning and time management)
Working with Us:
As a Northern Trust partner, greater achievements await. You will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas.
Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to assisting the communities we serve! Join a workplace with a greater purpose.
We’d love to learn more about how your interests and experience could be a fit with one of the world’s most admired and sustainable companies! Build your career with us and apply today. #MadeForGreater
Reasonable accommodation
Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at [email protected].
We hope you’re excited about the role and the opportunity to work with us. We value an inclusive workplace and understand flexibility means different things to different people.
Apply today and talk to us about your flexible working requirements and together we can achieve greater.
