Background
Atkins is a long established and leading player in both the farm and garden machinery sectors in Ireland. We have recently rebuilt our premises at Bandon which now functions as a full service dealership (i.e. onsite salesperson, well stocked stores and fully equipped workshop) in a state of the art facility. We offer and support a full portfolio of farm and garden machinery from some of the best names in the industry. Already there are two garden machinery mechanics working onsite and with the imminent arrival of the farm machinery mechanics there is a need for a service desk resource.
Job Purpose
Provide an efficient service desk function to customers and support the efficient operation of the workshop.
Key Responsibilities
- Greet customers arriving at the service desk and book in workshop job
- Take calls from customers and colleagues regarding offsite work and create the service order for same
- Allocate jobs to mechanics
- Invoice and take payment for completed jobs
- Call customers for payment for work done offsite and follow up with customers if payment is outstanding
- Liaise with mechanics, the parts dept, drivers and others in the business to ensure smooth passage of work through the workshop
- Help customers unload/load machinery coming in/going out
- Take customers’ phonecalls/whatsapp messages enquiring of the status of work, etc.
- Attend to service related complaints (escalate if necessary)
- Maintain the workshop department’s deliveries/collections schedule
- Maintain the jobs board to ensure jobs are processed and closed as required
- Ensure machines in for work are stored/parked tidily
- File completed jobcards, PDI sheets, etc. orderly
- Cashout the workshop till daily
- Cover the farm stores / garden machinery sales desk at quiet times and during the lunch rotations
Personal Characteristics
- Organisation skills
- An ability to multitask and remain calm under seasonal workload pressures
- A smart presentation and professional demeanor
- A customer service mentality
Experience & Qualifications
- Fluent spoken and written English
- Completed second level education
- Competent PC skills
- Prior experience of a customer facing role an advantage
- An understanding of the functioning of machinery an advantage
Job Dimensions
Title : Service Advisor
Reports To : Branch Manager
Job location : Glasslyn Road, Bandon, P72 E832
Structure : Permanent & full time
Remuneration : €16.50 - €17.50 / hr.
Pension : Yes, attractive employer contributions level
Schedule : Monday to Friday 9:00 – 17:30 + Saturday morning 9:00 – 13:00 on rotation
Overtime : Yes, Saturday mornings, paid at time and a half
Work Environment : Customer facing service desk off the farm store
Department : 1 garden machinery mechanic + 1 robotic mower specialist + 2/3 farm machinery mechanics
Job Types: Full-time, Permanent
Pay: €16.50-€17.50 per hour
Expected hours: 39 per week
Benefits:
- Company pension
- Employee discount
- On-site parking
Ability to commute/relocate:
- Bandon, CO. Cork: reliably commute or plan to relocate before starting work (required)
Language:
- fluent English (required)
Work Location: In person
Application deadline: 14/08/2025
Expected start date: 01/09/2025
