The Powerscourt Hotel, Resort & Spa is currently recruiting for a Spa Receptionist who is highly motivated, well organised and passionate in delivering memorable experiences to join our ESPA team. This role offers a competitive rate of pay, ongoing training and complimentary transport to and from Bray Dart Station.
About Powerscourt Hotel Resort & Spa:
Powerscourt Hotel Resort & Spa is an award-winning five-star property nestled in the foothills of the Wicklow mountains on the world-famous Powerscourt Estate, whose gardens were voted the third most beautiful gardens in the world by National Geographic. At Powerscourt Hotel our vision is to create extra-ordinary experiences for our guests with our exceptionally talented people. We provide a comprehensive training programme relevant to your new role and our business. We form part of the MHL Hotel Collection, a renowned portfolio of well known, high profile Hotel’s throughout Ireland and operate under the Marriott International, Autograph Collection.
About the role:
You will be required to:
- Greet guests on arrival with a warm and professional friendly manner.
- Check in and out guests efficiently using the Spa Soft Reservation System whilst adhering to brand standards.
- Organise scheduling of treatment appointments to maximise use of time and profitability whilst ensuring that the guests needs are of most importance.
- Maintain a sound treatment and retail knowledge with the ability to accurately describe benefits and prices.
- Up sell current spa promotions/packages whilst ensuring uptake is recorded accurately.
- Actively recommend products and provide further consultation to guests to ensure that sales are closed on product recommendations made by the therapists.
- Obtain and accurately record all relevant guest information including contact details, credit card details and requests/preferences. Prepare all guest correspondence and administration as per brand standards and ensure excellent presentation.
- Respond to all guest enquiries promptly and efficiently.
- Provide information on spa facilities during tours including benefits, utilisation instructions and health and safety.
- Maintain the cleanliness, presentation and organisation of the reception area at all times.
- Ensure that adequate supplies of all public information material are available and are in immaculate condition.
- Record and track turn away business and repeat guests through the Spa Software system.
- Prepare the reception area for the start of the next shift, ensuring all messages are communicated and carry out a detailed hand over.
- Answer telephones in a professional manner, following ESPA brand standards.
- Liaise with other hotel departments to ensure guest needs are met and communicated. Maintain a good knowledge of the hotel and facilities available.
- Responsible for balancing all transactions taken during your shift
The Ideal candidate will possess:
- Strong command of the English Language
- Excellent Customer Service
- Welcoming friendly personality and manner
- Ability to prioritise and organise work
- Ability to work flexible hours
- Ability to maintain Hotel’s standards, policies and procedures always.
- Maintain high level of cleanliness in the department areas.
- Ability to work in a fast-paced busy environment.
- Other duties as required
Why join our team:
- Competitive Salary
- Additional leave in line with service after two years of service
- Monthly contribution towards employee’s Health and Wellbeing after two years of service
- Complimentary employee bus service to and from Bray Dart station daily
- Learning and Development with opportunities for career progression
- Employee Hotel Discounts for Marriott and MHL hotels.
- Complimentary Car Parking
- Meals while on duty
- Employee Recognition Awards
- Uniform provided and laundered
Job Type: Full-time
Benefits:
- Additional leave
- Bike to work scheme
- Company events
- Employee assistance program
- Employee discount
- Food allowance
- On-site parking
- Sick pay
- Wellness program
Work authorisation:
- Ireland (required)
Work Location: In person
