Switchboard Operator

A five-star career awaits at Carton House.

We invite you to begin your next career chapter at Carton House - a storied and dynamic five-star resort destination and the first and only member of the Fairmont Hotel collection in Ireland.

Nurturing a working environment built on fairness, inclusivity, and growth for all team members, we deliver the highest standard of service, turning moments into memories for all of our guests.

We currently recruiting a Switchboard Operator to join the Front Office team at Carton House.

Key Requirements:

• Previous experience in guest communications or front office role within a hotel desirable
• Excellent people skills.
• Strong organizational skills with high attention to detail.
• A good understanding of hotel operation.
• Excellent communication skills with excellent spoken & written English.
• Knowledge of booking and POS system a strong advantage.
• Shift work and flexibility is required in this position.

Key Responsibilities:

• Answer and direct all internal and external calls and emails promptly and professionally.
• Provide accurate information about hotel services, facilities and local attractions
• Record and relay messages efficiently to the appropriate staff or departments, ensuring accuracy and confidentiality at all times.
• Handle guest request and follow up to ensure satisfaction.
• Coordinate wake up calls and assist with emergency communication procedures.
• Maintain a courteous, calm and helpful manner at all times.
• Support Guest relations and the Front office team.
• Supports the Front Office leadership by compiling reports.

Why work for Carton House, A Fairmont Managed Hotel?

• To be part of Accor's large global hospitality network.
• Employee benefit card offering discounted rates in Accor Hotels worldwide.
• Learning and development opportunities.
• Refer a friend bonus €250.
• Employee Assistance Programme.
• Strong team focus and team atmosphere.
• Meals and uniform are provided.
• Free parking.
• Team-building and social events organised throughout the year in line with our successful Awards and Recognition Scheme.
• Training is provided both on-the-job and through organised training seminars with both internal and external trainers.