Technical Operations Support is a Tier 2 team to support customer facing issues before reaching our Research & Development (R&D) team. This role includes and is responsible for solving customer facing issues, and working with Product Marketing to draft both internal and external facing communication. This is an individual contributor position where you will work as part of a team.
Responsibilities:
- Work independently on tasks and issues of diverse scope. Independently selects best methods and techniques to resolve Customer Excellence (CE) production incidents in a timely manner
- Lead cross-functional teams to pinpoint the root cause and derive short term or long term solutions with stakeholders
- May act as a resource for junior members of the team. This person can handle any Tier 2 incident with minimal guidance from the manager
- Monitor production activities/processes to ensure timely and effective reporting, tracking, follow-up and communication of problems to internal and external clients, technical resources, and executives.
- Identifying, coordinating, and implementing initiatives/projects and activities that create efficiencies and optimize technical products.
- Collaborate with development teams to deploy releases and updates to production that would address/resolve the incident.
- Develop and maintain scripts and automation tools to streamline routine tasks and improve efficiency.
Qualifications:
- 4+ years of experience in an application support role in an online media company or digital agency.
- Must possess exceptional organizational, verbal, and analytical skills, and be able to think critically
- Deep understanding of the principles of ad serving, analytics, DSP/SSP/DMP, media buying, pixel implementation, retargeting, mobil,e and video-specific strategies.
- Proven experience in production support or system administration within a technology company.
- Excellent communication and collaboration skills, comfortable leading in a cross-functional team.
- Proficiency working with large data sets
- Proficiency with Javascript, SQL, Github, and API protocol
- Proficiency with UNIX systems and have scripting experience (e.g. Python, Bash)
- Knowledge of cloud platforms (AWS, Databricks, Grafana) is a plus.
- Bachelor’s degree in Computer Science, information technology, or a related field or equivalent work experience.
- Fluent in English
About Integral Ad Science
Integral Ad Science (IAS) is a leading global media measurement and optimization platform that delivers the industry’s most actionable data to drive superior results for the world’s largest advertisers, publishers, and media platforms. IAS’s software provides comprehensive and enriched data that ensures ads are seen by real people in safe and suitable environments, while improving return on ad spend for advertisers and yield for publishers. Our mission is to be the global benchmark for trust and transparency in digital media quality. For more information, visit integralads.com.Equal Opportunity Employer:
IAS is an equal opportunity employer, committed to our diversity and inclusiveness. We will consider all qualified applicants without regard to race, color, nationality, gender, gender identity or expression, sexual orientation, religion, disability or age. We strongly encourage women, people of color, members of the LGBTQIA community, people with disabilities and veterans to apply.
California Applicant Pre-Collection Notice:
We collect personal information (PI) from you in connection with your application for employment or engagement with IAS, including the following categories of PI: identifiers, personal records, commercial information, professional or employment or engagement information, non-public education records, and inferences drawn from your PI. We collect your PI for our purposes, including performing services and operations related to your potential employment or engagement. For additional details or if you have questions, contact us at [email protected].
To learn more about us, please visit http://integralads.com/
Attention agency/3rd party recruiters: IAS does not accept any unsolicited resumes or candidate profiles. If you are interested in becoming an IAS recruiting partner, please send an email introducing your company to [email protected]. We will get back to you if there's interest in a partnership.
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