Sustainability that means business
Who we are:
Sustainability software specialist, AMCS, is headquartered in Ireland, with offices in Europe, the USA, and Australasia. With over 1,300 highly-skilled employees across 22 countries, we specialize in delivering technology solutions to facilitate a carbon neutral future.
What we do:
Our innovative SaaS solutions increase efficiency and boost sustainability in resource-intensive industries. Over 5,000 customers across 23 countries already benefit from our Performance Sustainability software, ensuring we deliver practical solutions for improved profitability and environmental resilience across the globe.
Our people
AMCS offers team members more than just a job, but an opportunity to map out a career with a company that is growing, evolving and setting out new ways of working that are having a positive impact on the world around us. AMCS was established in Ireland and holds onto those local roots and ‘start-up’ mentality with a culture of connection. Connection to our work, our customers, our colleagues and our community that creates a working environment that fosters openness, collaboration and creativity.
About the Role
We are seeking an experienced Transformation Lead/Program Manager for Digital Transformation will be responsible for spearheading and managing an extensive digital transformation initiative across the organization. This role will focus on enhancing the entire Customer Journey—from lead generation through to customer success—by leveraging digital technologies and processes. The Transformation Lead will collaborate with cross-functional teams to ensure that the strategy aligns with organizational objectives, delivers value to customers, and drives measurable outcomes.
We can consider candidates who wish to work fully onsite, hybrid or remote for this role. This is initially a 12 month Fixed Term Contract
Key Responsibilities:
Strategic Leadership:
Develop and implement a comprehensive digital transformation strategy that enhances the Customer Journey, ensuring alignment with organizational goals and market needs.
Act as the primary liaison for all digital transformation initiatives, bridging communication between leadership, cross-functional teams, and external partners.
Project Management:
Oversee the planning, execution, and delivery of digital transformation projects, including lead generation, sales automation, customer onboarding, and customer success initiatives.
Establish and track key performance indicators (KPIs) to measure project effectiveness, customer satisfaction, and return on investment (ROI).
Customer Journey Optimization:
Conduct thorough analyses of the current Customer Journey to identify pain points and opportunities for enhancement, ensuring a seamless and engaging experience from lead to customer success.
Lead process mapping activities across the Customer Journey, documenting and analyzing workflows to identify inefficiencies and areas for improvement.
Implement customer journey mapping and design strategies that result in improved customer engagement and retention.
Stakeholder Engagement:
Cultivate strong relationships with internal teams, including Marketing, Sales, IT, and Customer Support, as well as external stakeholders, to ensure collaboration and alignment throughout the transformation process.
Facilitate workshops, meetings, and presentations to communicate progress, solicit feedback, and drive stakeholder engagement.
Change Management:
Develop and execute change management strategies that support the organization's transition to digital processes and technologies, ensuring buy-in and engagement from teams at all levels.
Identify and mitigate resistance, fostering a culture of innovation and adaptability.
Team Leadership:
Lead and mentor cross-functional project teams, ensuring accountability and promoting a culture of collaboration and continuous improvement.
Allocate resources strategically, resolving conflicts and enhancing team dynamics to maximize effectiveness.
Data-Driven Decision Making:
Leverage data analytics and market research to inform and guide the digital transformation strategy, ensuring decisions are based on actionable insights.
Monitor trends and innovations in digital technology, customer experience, and industry best practices to drive continuous improvement.
Qualifications:
Education:
Bachelor’s degree in Business Administration, Digital Transformation, Management, or a related field; MBA or equivalent advanced degree is preferred.
