UKI Technology Consulting - Salesforce Services, Consultant/Senior Consultant

Technology Consulting – Salesforce Services, Consultant/Senior Consultant

Job Listing Detail

General information   

• Location: Dublin
• Available for Work Visa Sponsorship: Yes
• Business area: Technology Consulting (Salesforce)
• Contract type: Permanent

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture, and technology to become the best version of you, we are counting on your unique voice and perspective to help EY become even better, too. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

EY has a number of career opportunities available, and we are interested in meeting candidates who are looking for a new challenge, one where you can develop your range of skills significantly. Be that a move out of industry into practice, or from within practice into advisory services. We are looking for future leaders with a genuine creative vision and confidence to make it happen. Our opportunities will allow you to apply your expertise to a variety of projects whilst offering you excellent career progression opportunities.

The team and the opportunity

As part of our ambition to become the digital transformation go-to partner and provider of customer and employee experience using emerging technologies, EY have established a Salesforce services team within Consulting. This is a home for our Salesforce talent and will be a differentiator in the marketplace.

Our clients are facing a future of massive disruption driven by rapid market shifts, regulatory change, customer expectations, new competition and technology innovation. We're building a vision for how technology can accelerate growth. By bringing our brand, content, and technology together, EY can become our clients’ trusted and chosen transformation partner. Our approach and solutions combines the breadth and scale of EY’s leading advisory and technology practices, capabilities and insight to drive real transformation, real change, real outcomes and we are expanding its Technology Consulting team to help these companies to successfully navigate this disruption and take advantage of new opportunities.

You will join the EY’s Salesforce team within Technology Consulting, working closely with communities of technology focussed professionals who work together to deliver this change, sharing modern engineering enablement and smart automation to optimise delivery and speed to outcome. These teams have deep functional knowledge and experience across our client’s core business functions, combined with deep technical skills to lead and deliver business outcome led high quality client solutions. Our management consultants and our technology consultants are the same – client focused, functional advice combined with technology enablement, one team, one dialogue, driving change and outcomes.

Your key responsibilities

Consulting is a varied and exciting career where no two days are the same. Your day-to-day responsibilities will vary depending on the type of work you are engaged in – it could be building a POC for a client, running requirements workshops, supporting UAT or responding to an RFP. Here are the typical responsibilities we would expect you to own:

• Collaborate with architects, business analysts, and product owners to assess business requirements and translate them into effective technical solutions on the Salesforce platform.
• Assist in designing and developing Salesforce solutions across various clouds (e.g. Sales Cloud, Service Cloud, Experience Cloud)
• Help translate user stories into practical technical designs, supported by technical architects
• Support design and implementation of integrations via APIs or middleware with third-party systems
• Support data migration analysis and mapping from legacy systems
• Produce and maintain technical documentation (e.g., solution design, process flows, data models)
• Support UAT with business and IT stakeholders
• Troubleshoot bugs or system issues and support defect resolution
• Ensure quality by adhering to governance and standards
• Attend and contribute to agile ceremonies including stand-ups, sprint planning, demos and retrospectives
• Support senior architects and business analysts in workshops and requirement gathering
• Actively work toward Salesforce certifications (e.g., Experience Cloud Consultant, Data Cloud Consultant)
• Stay current on product releases and emerging features in each Salesforce release
• Learn about EY delivery frameworks, agile methodology, and project cycles
• Develop client-centric thinking with a strong focus on business outcomes
• Team collaboration and cross-functional working
• Curiosity and continuous learning (e.g., pursuing certifications)
• Excellent communication skills – translating technical terms into business language and being able to communicate to development and test teams

Skills and attributes for success

To qualify for the role, you must have:

• Minimum 2 years experience in digital transformation leveraging the Salesforce platform, its ecosystem and other emerging technologies
• Ability to articulate the value of Salesforce as a platform in business to a non-technical audience in a clear and compelling fashion.
• Experience in designing and delivering solutions in the Salesforce ecosystem – including but not limited to core Salesforce Clouds (Sales, Service, Experience, Marketing) and ideally industry clouds (Financial Services, Energy & Utility).
• Ability to facilitate requirements gathering workshops with clients to identify pain points and translate functional requirements to technical solutions
• Good understanding of Systems Development Life Cycle and Agile methodologies
• Excellent oral and written communications skills; must be articulate and persuasive.
• Demonstrate a commitment to quality and attention to detail
• Capable of prioritising and multi-tasking in a dynamic environment
• Strong technical analysis, problem solving and analytical skills

Ideally, you will also have:

• Prior large-scale Salesforce implementation experience in either consulting or an end user organisation
• Ability to manage tasks and stakeholders
• Developing team leadership and influencing skills
• At least 2 of the following certifications:
• Salesforce Admin
• Salesforce Advanced Admin
• Salesforce Platform App Builder
• Salesforce Developer
• Sales Cloud Consultant
• Service Cloud Consultant
• Salesforce Experience Cloud Consultant
• Salesforce Marketing Cloud
• Salesforce Field Service Consultant
• Salesforce CPQ Specialist

What working at EY offers

We offer a competitive remuneration package. Our comprehensive Total Rewards package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs, covering holidays, health and well-being, insurance, savings and a wide range of discounts, offers and promotions.

Plus, we offer:

• Support and coaching from some of the most engaging colleagues around.
• Opportunities to develop new skills and progress your career.
• The freedom and flexibility to handle your role in a way that’s right for you.

All our employees are given a benefits package which they can tailor to suit their individual preferences. Our range of benefits include:

• Pension

• Maternity & Paternity leave

• Discounted health insurance

• Bike to work Scheme

• Web Doctor - Free unlimited online GP consultations for you and your family

• Recognition Awards

• The purchase of additional annual leave

• Cash incentives for referrals

• Hybrid Working

• Work Mobile

• Free Gym membership

• TECH MBA paid by EY

• Travel Pass

• Wellness rooms Available in some offices

EY is committed to being an inclusive employer and we are happy to consider flexible working arrangements. We strive to achieve the right balance for our people, enabling us to deliver excellent client service whilst allowing you to build your career without sacrificing your personal priorities. While our client-facing professionals can be required to travel regularly, and at times be based at client sites, our flexible working arrangements can help you to achieve a lifestyle balance.

Career Progression

• When you join EY, you will be supported to ensure that you are enhancing your skills from day one.
• Continuous learning, where you can develop the mindset and skills to navigate whatever comes next.
• As you grow and develop here, you’ll discover opportunities to help customise your career journey, so that it’s as unique as you are - success is defined by you, we will provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership, we will give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture, you will be embraced for who you are and empowered to use your voice to help others find theirs.
• We have embraced Hybrid working at EY adding greater flexibility and autonomy to the roles of our employees.

About EY

As a global leader in assurance, tax, transaction and advisory services, we’re using the finance products, expertise and systems we’ve developed to build a better working world. That starts with a culture that believes in giving you the training, opportunities and creative freedom to make things better. Whenever you join, however long you stay, the exceptional EY experience lasts a lifetime.

Inclusion & Diversity

We hold a collective commitment to foster an environment where all differences are valued and respected, practices are equitable and everyone experiences a sense of belonging: Inclusion, diversity, and equity are part of who we are at EY. We believe that the highest-performing teams maximize the power of different perspectives and backgrounds. These teams are both diverse and inclusive and are willing to invite and learn from other perspectives. Our ability to include various viewpoints into our mindsets, behaviours and operations is central to driving innovation, building strong relationships, and delivering the best solutions for our clients.

We recognise the strength that comes from having a diverse workforce and building a culture where we support all our people to achieve their potential. You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

As an equal opportunities’ employer, we welcome applications from people of all backgrounds. Reasonable accommodations are offered at every stage of our recruitment process.

If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible. 

Join us in building a better working world. That’s Why, EY. 

Apply now.

IMPORTANT: Where Agency assistance is required, our Talent Team will engage directly with suppliers. CVs / Profiles should not be shared directly with Hiring Managers. Unsolicited CVs / Profiles supplied to EY by Recruitment Agencies will not be accepted for this role.