Part Time and Full Time hours available
Discover Limerick DAC is seeking enthusiastic and customer-focused Visitor Services Assistants to join our team at King John’s Castle.
Our mission at Discover Limerick is to curate memorable visitor experiences at key destinations throughout the city and county. We strive to enrich visitors' initial and lasting impressions of Limerick through exceptional service and the celebration of its unique history, stories, built fabric, and people. Presently, we proudly champion Limerick through our initiatives at King John's Castle, Adare Visitor Centre, and Lough Gur.
The Role of Visitor Services Assistant, will be varied across different shift times, tasks and different colleagues. You will possess high energy, have a love of learning and be customer service obsessed. This is a varied, hands-on role that offers a unique opportunity to be part of a vibrant visitor attraction. The successful candidate will support multiple areas of the business including Retail, Admissions, Café, Guided Tours/Animation, Events & Programming, and Cleaning. You will possess high energy, have a love of learning and be customer service obsessed.
What you will do :
- Interact with visitors in a pleasant friendly and helpful manner
- Demonstrate a helpful and informed knowledge of the tourism offer and visitor information for Limerick and the Discover Limerick sites.
Retail - Assist customers in the gift shop, Operate the till and handle payments, Restock shelves and maintain a clean and inviting retail space.
Admissions - Greet and welcome visitors, process ticket sales and issue entry passes, participate in upselling of site facilities and services, dealing with queries and reservations through phone and email, handle cash and card payments and complete daily cash-up procedures.
Café - Prepare and serve hot/cold beverages and light meals, maintain cleanliness of café areas including tables, counters, and kitchen equipment, carry out stock-taking and end-of-day cash-up.
Animator / Tour Guide - Deliver engaging and informative guided tours, Bring the history of the site to life through interactive storytelling and roleplay, Engage with visitors of all ages in a friendly and knowledgeable manner.
Events / Programming - Support the General Manager in delivering seasonal and themed events and in welcoming groups. Assist in set-up, delivery of events, and take-down/reset of event spaces.
Cleaning - Maintain high standards of cleanliness throughout the site, including: Hoovering, mopping, and dusting of the exhibition, café, retail, and event spaces, Cleaning visitor and staff toilets and the staff canteen, Emptying bins and disposing of waste appropriately
Shift Patterns & Working Hours:
This is a flexible role requiring availability for morning, afternoon, and evening shifts. The business operates seven days a week, and shifts will be scheduled based on visitor demand, the tourism season, and special events. Your shifts will always be a minimum of 5 hours in length, averaging 6 hours per day. Occasional travel between sites may be required.
Shift Types:
Morning Shift: Starting at 8am or 9am with your team, your role will be to get our site ready for the day where that is helping in the café, Assisting with site setup, admissions areas, retail, site hygiene and general preparation for the day.
Middle shift: Starting mid-morning or early afternoon, your role will be to ensure our sites are spotlessly clean, well presented, helping customers with queries/information/bookings on the shop floor and working on tills or in the café to give a welcoming experience to our visitors
Late shift: From your start time in the afternoon, your role will be to ensure our visitors experience is top class by serving them with a smile while on the tills, in the café, restocking missing items and getting the shop and café ready for the next day by cleaning and following merchandising principles before closing time.
Why Join Us?
- Be part of a team that promotes Limerick’s heritage and culture.
- Gain valuable experience in tourism, hospitality, and customer service.
- Work in a dynamic and engaging environment.
For the full job description please email [email protected].
To apply, please send your CV and Cover Letter along with your preferred working hours to [email protected] or apply through INDEED.
Job Types: Full-time, Part-time, Fixed term
Contract length: 12 months
Pay: €13.50 per hour
Expected hours: 5 – 30 per week
Benefits:
- Company events
- Company pension
- Employee discount
- On-site parking
Ability to commute/relocate:
- Limerick, Limerick v94fx25, CO. Limerick: reliably commute or plan to relocate before starting work (required)
Work Location: In person