Workshop Controller

Job Title: Workshop Controller

Reports to: Service Manager

Main Purpose:
We are currently recruiting for a Workshop Controller to join the Connolly Motor Group, within the Service team, Volkswagen and Audi Sligo.

The role:
The successful candidate will ensure the smooth and timely flow of work through the workshop, leading to customer satisfaction. To ensure the work is completed on time and efficiently thereby contributing to the achievement of departmental service targets. To ensure work is completed using the ‘right first time’ approach by ensuring the work is allocated to suitable technicians in terms of qualification or experience. To ensure the team delivers the highest standard of service and that each opportunity is taken to continuously improve the working methods and standards.

Role Responsibilities:
Management

• Monitor progress of jobs in the workshop and advise service advisors and reception of any delays or issues
• Ensures jobs are allocated across the department and it is adequately staffed to achieve departmental objectives
• Prioritises workshop jobs with the Service manager and General Manager to meet customers’ requirements
• Signs off job cards for appropriate warranty work
• Ensure the correct warranty procedure is followed on new and used vehicles and all documentation relating to warranty work and returnable components is up to date and accessible
• Ensures that adequate support is given to the technical team so that the hours and materials used optimise cost effectiveness, using dialogues to identify parts required and upsale opportunity
• Liaises with the Parts team to ensure appropriate and timely pre-picking for planned jobs
• Authorise and document all consumable and internal parts requisitions
• Maintain a clean, well-decorated and tidy workshop to achieve the highest standards of workshop presentation
• Assist the Aftersales g and General Manager to ensure optimum staff performance and efficiency is achieved at all times through the recruitment, assessment and training of all team members
• Provides regular feedback to the Service Manager and General Manager on departmental activity and performance
• Assist HR with employment relations and recruitment & selection
• Readiness to attend and undergo training as and when required by the Company and the Manufacturer
• Weekly technician toolbox meeting
• Customer facing when needed - complete road tests and deal with queries to resolution
• Ensuring service processes meet ISO requirement and are implemented in a consistent manner
• Working with Service Manager to ensure a safe and healthy working environment ensuring staff comply with Health and Safety requirements

The person:
Skills and Competencies:

• Previous experience in a similar role in the automotive industry or qualified technician interested in career progression
• People Management experience is beneficial
• Time Management skills
• Strong IT skills
• Ability to communicate clearly with customers and colleagues, face to face, by phone or email
• Excellent problem solving and decision making
• Decisive - can work on own initiative and take accountability
• Customer service experience
• Continuous improvement mindset
• Full driving license is essential
• Build strong interdepartmental relationships and pay close attention to other departments requirements