Location: Swords, Co. Dublin
Employment Type: Full-Time (Permanent)
Reports to: Principal / Personal Insolvency Practitioner
About the Role:
We are a specialist personal insolvency practice based in Swords, Co. Dublin, dedicated to assisting individuals in financial distress through regulated solutions such as Debt Settlement Arrangements (DSAs), Personal Insolvency Arrangements (PIAs) and Bankruptcies. We are seeking a proactive and detail-oriented Case Processor to support the management of client cases from initial engagement through to resolution.
This role combines case administration, compliance monitoring, and direct client interaction. It is ideal for someone with strong organisational skills, a high level of attention to detail, and experience (or interest) in regulated financial or legal environments. This is a full-time permanent position providing an opportunity to pursue a career in personal insolvency. The role will grow with the individual.
Key Responsibilities:
Case Management & Processing
- Process client cases from initial engagement to consultation, ensuring all documentation is accurate, complete, and compliant.
- Harvest financial information and supporting documentation from debtors, including income evidence, bank statements, creditor letters, and asset details.
- Prepare and manage documentation for Protective Certificate applications in line with ISI and court requirements.
- Engage with debtors in relation to annual reviews of their arrangements, collecting updated financial details and assessing eligibility.
- Liaise with debtors and creditors regarding the ongoing performance and variation of DSAs and PIAs.
- Maintain and update case data and client communications within the Customer Relationship Management (CRM) system and insolvency case management software (e.g., Insightly CRM).
- Monitor case timelines and statutory deadlines, ensuring timely follow-ups and submissions.
- Act as a point of contact for clients throughout the case lifecycle.
- Liaise with third parties such as creditors, solicitors, and the Insolvency Service of Ireland (ISI) on behalf of the practice as needed.
- Maintain a professional and empathetic approach in all client and stakeholder communications.
- Conduct Anti-Money Laundering (AML) and Know Your Customer (KYC) checks, including identity verification, proof of address, and source of income documentation.
- Ensure case files are maintained in line with compliance requirements under the Personal Insolvency Act 2012 (as amended), ISI guidelines, and GDPR.
- Assist in maintaining internal compliance logs and preparing for file reviews or audits.
- Identify and report any compliance risks or irregularities to the Principal.
- Assist with day-to-day administrative duties including client correspondence, document preparation, filing, and handling of incoming/outgoing post.
- Support scheduling of appointments and meetings and ensure timely responses to enquiries.
- Draft reports, standard forms, letters, and communications as needed.
Essential:
- Excellent attention to detail with strong data management and organisational skills.
- Proficiency in Microsoft Office (Word, Excel). Excel in particular is heavily utilised.
- Strong written and verbal communication skills.
- Ability to handle sensitive and confidential information with discretion.
- Willingness to learn and problem solve is key to this role.
- Administrative or case-handling experience, preferably in a legal, financial, or insolvency setting is desirable but not essential. Extensive training will be provided.
- Experience in a regulated financial or legal environment.
- Familiarity with personal insolvency processes, including DSAs, PIAs, and Protective Certificates.
- Experience using a Customer Relationship Management (CRM) or a similar case management system.
- Understanding of AML/KYC obligations and GDPR compliance.
- The opportunity to work in a driven practice and make a difference in vulnerable people’s lives.
- Ongoing training and development in a unique sector. Career progression opportunities will be available to the right candidate including the opportunity to attain a Certificate in Personal Insolvency Practice.
- A supportive, team-oriented work environment. The organisational structure is flat meaning your input is encouraged and listened to.
- Competitive salary (commensurate with experience) and benefits.